Ratings based on 216 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Great room, very clean and a nice staff
Comment from Hotel Management
29 Oct 2024 by KD, Hotel Management
Dear Steve,On behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Posted 18 Oct 2024
Best hotel I ever stayed in.
Comment from Hotel Management
22 Oct 2024 by KD, Hotel Management
Dear TeresaOn behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Posted 18 Oct 2024
This hotel was perfect for my overnight stay.
Comment from Hotel Management
22 Oct 2024 by KD, Hotel Management
Dear Mark,On behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Posted 25 Sep 2024
Nice room, good breakfast
Comment from Hotel Management
22 Oct 2024 by KD, Hotel Management
Dear Timothy,On behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler from Baldwin
Posted 14 Sep 2024
On Sunday 9/8/2024 we left our room at 2pm and we told maid service we were leaving so they could clean the room.We came back to roon 228 at 9pm and the room was not clean, all the dirty towers were on the floor, floor not vacuum and trash cans full. Went to the front desk and reported this. The front desk lady said she could not give us another room because we are sold. Out. She lied because i went to your website and Expedia and they showed 4 rooms available of the same as we had. The lady gave us towels and told us to leave the dirty towels in the hall and that. I would like a refund for sleeping in a dirty room. Wilson
We stayed at residence a total of 4 nights in the same room 228, and not just 2 nigh as you stated..
As I said in my compliant, I Notified your maid services that we was leaving for about 6 hours, gave her a bag of trash and said our room need cleaning she said ok and i will dispose this trash.
Since you checked in on the 6th and check out was on 8th, unfortunately refresh service for your room was not assigned by the system. ( We checked out on Sept. 10, 2024) stayed 4 nights
We should be compensated for the 1 night that where our room was not clean. when had rooms 4 clean available.
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by KD, Hotel Management
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Posted 18 Aug 2024
Location to Hawkeye Downs Raceway.
Comment from Hotel Management
20 Aug 2024 by KD, Hotel Management
Dear AllenOn behalf of the entire hotel team, we want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
18 Aug 2024 by KD, Hotel Management
Dear Ms. Doreen,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Okay-wouldn’t stay there again.
Posted 7 Aug 2024 on HotelsShower had pink mold and shower floor was dirty.
Charged a $100 pet fee which was not disclosed beforehand.
Front desk staff less than friendly.
Comment from Hotel Management
8 Aug 2024 by KD, Hotel Management
Dear Mr. RichardThank you for taking the time to let us know about your experience while staying with us. Your experience of missing shower gel and toiletries, lack of bathroom cleanliness is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the Executive HK and the entire HK team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Residence Inn Cedar Rapids South
by A verified traveler
Good spot to stay
Posted 30 Jul 2024 on HotelsClean and nice people
Comment from Hotel Management
31 Jul 2024 by KD, Hotel Management
Dear Mr. AnthonyOn behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Cedar Rapids South
