Ratings based on 297 Verified Reviews
2.3 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Horrible !! I expect a full compensation
Blood stains on the floor , tables and chairs !!
Unprofessional and Disgusting
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Jose,We are truly sorry to hear about your unpleasant experience and sincerely apologize for the issues you encountered during your stay. This is not the standard we strive for, and we understand how upsetting this must have been. We take matters like this very seriously and will work to resolve this to your satisfaction. We hope to make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Can't complain. Very professional, courteous, polite and always greeting as though you were family.
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear Debbie,Thank you so much for your kind feedback! We’re delighted you felt welcomed like family during your stay. Our team takes pride in providing professional and courteous service, and it’s wonderful to know we made a positive impression. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear larrygmcghee,Thanks for the stay but sad to see the two stars. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Hotel Manager, Hotel Management
Dear Adam,Thank you for your stay and the glowing 10-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Hotel Manager, Hotel Management
Dear Jocelyn,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jul 2024
Staff was nice hotel was ok not too clean not to dirt
Comment from Hotel Management
15 Jul 2024 by Hotel Manager , Hotel Management
Dear Vicente,Thank you for your feedback. We're glad you found our staff nice. We apologize if the cleanliness didn't meet your expectations. Your comments are valuable to us, and we will strive to improve our standards for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Hotel Manager , Hotel Management
Dear John,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager
by A verified traveler from Henderson
Posted 26 May 2024
Courteous staff. Walking distance. Toilet wasn’t working properly. Room was spacious and clean
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear eric,Thank you for your kind feedback. We're glad to hear that you found our staff courteous and enjoyed the spacious and clean room during your stay. However, we apologize for the inconvenience caused by the toilet not working properly. Your comfort is important to us, and we'll address this issue promptly to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
The staff that works here really work hard to make sure your stay is convenient for your stay.
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest,"Thank you for your kind words! We're delighted to hear that our hardworking staff made your stay convenient and enjoyable. We look forward to welcoming you back soon!"Sincerely, Hotel Manager
by A verified traveler
Posted 12 Mar 2024 on Travelocity
INSIDE ROOM:
Paint chipping off walls; dirty air conditioner; spider webs in corner of room; dirty countertops with some sticky residue that resembled syrup; missing call phone; no lamp; bed was broken with springs popping out, making it very uncomfortable to sleep in; bed sheets made us itchy and caused hives all over body that seemed like an allergic reaction; pillows smelled bad; sheets were not clean or fresh; bed did not have fitted sheet only mattress cover; mildew on bottom trim of walls in every room; dirty walls; refrigerator missing handle; stains in the jetted tub; broken drain in jetted tub; jetted tub dial almost broke off wall when I turned it; rusty TV wall mount; terrible and slow internet; dirty window curtains; dirty windows; mold above wall near jetted tub; jetted tub button seemed to be popping out and loose; no ventilation above jetted tub; microwave was dirty; chrome desk legs were rusted; light fixtures were half popped out.
BATHROOM:
Rusted drain in shower; irregular water pressure from shower head; mildew around toilet; shower curtain smelled like mold; towels smelled like mold; no shampoo or soap; sitting water in shower; even the water smelled bad!
OUTSIDE AND AROUND PROPERTY:
Sex workers around every corner; dangerous at night as there are sketchy people; junkies yelling at the sky; hoodlums everywhere;
FINAL THOUGHTS:
I really wanted to like this place, but I didn’t expect it to be this trashy! I’m not even a picky person.
Comment from Hotel Management
13 Apr 2024 by Hotel Manager, Hotel Management
Dear Andy,We're deeply sorry for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we apologize for failing to meet your expectations. Your feedback is extremely valuable, and we will address each issue you've mentioned with urgency to ensure immediate improvements are made. We hope you'll consider giving us another chance to provide the comfortable and pleasant stay you deserve.Sincerely, Hotel Manager
