Ratings based on 942 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Hotel itself could use some updated. Room was spacious but a bit outdated some areas seemed untouched by a cleaner but overall bed and bathroom maintained clean enough.
Location- A little area out of some of the more popular spots in London but loved the area. A little hipster esque lots of great bars and restaurants nearby! T station nearby - easy public transportation to get around everywhere.
Comment from Hotel Management
22 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Kathryn,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the spacious room, clean bed and bathroom, and found our location convenient, with its great bars, restaurants, and easy access to public transportation.We also appreciate your honest observations about areas of the hotel that could use some updates and cleaning improvements. Your insights are invaluable as we continuously strive to enhance our guests’ experience. Rest assured, your comments have been shared with our team for further review and action.It was a pleasure having you with us, and we hope to welcome you back in the future for an even better stay.Warm regards,
by A verified traveler
Posted 18 Nov 2024
Hotel was suitably located for visiting the “Bermondsey beer mile”, reception / restaurant was quite modern. Lifts, hall and room was all a little tired and although suitable for my needs was in need of a refurb to justify the price. Although my visit was on a Saturday when the price I guess surges.
Comment from Hotel Management
22 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Martin,Thank you for sharing your thoughts about your recent stay with us. We’re pleased to hear that you found our location convenient and appreciated the modern design of our reception and restaurant areas.We also value your feedback regarding the lifts, halls, and rooms. While we’re glad they met your needs, we understand your comments about the need for updates to align with the price point. Your observations are essential for us as we plan future improvements.It was a pleasure hosting you, and we hope to welcome you back for an even better experience in the future.Warm regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Addisu Kena,Thank you for taking the time to leave a review following your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Worn out room (damaged paint and furniture, shower door doesn't close properly, etc.) The photos are flattering.
Breakfast is expensive but mediocre. There's a Sainsbury Local next door, which is a better option for basic breakfast items. The nearby WatchHouse cafe is often busy but has excellent coffee and light breakfast.
Convenient to many restaurants on Bermondsey St. Bus stop is right outside, though a bit far to tube stations.
Quiet room, comfortable bed, good workspace in the room, helpful and friendly staff.
Note that the terrace rooms have a shared terrace, not private.
Acceptable if you need to stay in the area and can get a good price on the room (and skip the breakfast).
Comment from Hotel Management
17 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear David,Thank you for your review. We're glad to hear you enjoyed the quiet room, comfortable bed, and convenient location, as well as the helpfulness of our staff. We’re sorry for the issues you encountered with the room and breakfast. Your feedback is valuable, and we’ll work to address these concerns. We hope to have the opportunity to welcome you back and provide a better experience.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Glenn,Thank you for taking the time to leave a review following your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Alex,Thank you for taking the time to leave a review following your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Kenneth,Thank you for taking the time to leave a review following your stay with us! We hope to welcome you back soon.
by A verified traveler
Posted 9 Oct 2024
Nice size room with convenient work space, good size bathroom. Great location close to resturants and walking distance to Underground and Rail.
Comment from Hotel Management
10 Oct 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Joseph, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the room spacious and comfortable, especially the convenient work space and bathroom. It's also great to know that our location worked well for you, with easy access to restaurants and public transport.We hope to welcome you back again soon!
by A verified traveler from Farmington hills
Posted 8 Oct 2024
Ther Nwrmondsey offers a very friendly and patient staff! A comfortable and spacious room close to small market for conveniences. A great choice.
Comment from Hotel Management
9 Oct 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Alyta, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that our team made you feel welcome and comfortable. It’s great to know that the room and nearby conveniences added to your experience. We hope to have the pleasure of welcoming you back soon!
by A verified traveler from Fort Lauderdale
Posted 28 Sep 2024
Great little hotel. The room was perfect and the location great.
Comment from Hotel Management
28 Sep 2024 by Julia Firsova | Guest Services Manager, Hotel Management
Dear Virginie, Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that the room and location were just what you were looking for. It was a pleasure hosting you.We hope to welcome you back soon.
