Ratings based on 547 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Mariam, Hotel Management
Hi Regina,Thank you for your review. We appreciate you taking the time to write us a review. We'd appreciate if you could let us know what we could improve on to get a 5 star rating.Regards,Reception Team
by A verified traveler
Posted 30 Nov 2024
The bedding and the curtains were good. The bathroom was dirty and partly blocked. But what was really bad was the staff. Can anyone teach the receptionists to smile and be welcoming? It feels like a badly run corporation. The guy just walked away after giving me the key. He did not show me where I was going as it is such a big place and I thought the lit was not working because he never showed me how to use it with the key. He never showed me the bathrooms apart from one at the bottom off the corridor, which I found myself. As a result, I could not even have a shower. I did find a helpful lady who helped me to find my room. The level of customer service in that place is really poor. It feels cold and impersonal. It feels the place is churning out customers and all that matters is making max profit. I would not go back and will not recommend it either. Please spare the usual comment 'we are trying our best to improv. You are obviously not trying hard enough. You need staff who care about the guests and smile from time to time
Comment from Hotel Management
1 Dec 2024 by Samuel, Hotel Management
Dear Coco, Thank you for your feedback. We sincerely apologize for the experience you had during your stay. It's disappointing to hear that you found the customer service lacking, and we truly value your input. We take pride in offering a welcoming and friendly atmosphere, and it's clear we fell short of that standard during your visit. We will address the issues you raised with our staff to ensure they provide more personal and attentive service. Additionally, we will review the signage and instructions around the property to ensure guests feel well-guided and comfortable navigating the space. We’re sorry for the inconvenience this caused, and we appreciate your feedback. We hope you'll reconsider giving us another chance in the future.Kind Regards,Samuel Safestay Elephant & Castle
by A verified traveler
Posted 23 Nov 2024
This place is a combination of tourists, cheap workers' accommodation and also what appears a homeless refuge of some type more than a true tourist hostel.
Dodgy types hanging around the lobby and common area, smell of weed probably from those smoking outside.
Staff's attitude is 0/10, the "don't know/don't care/leave me alone" type, you cannot help but feel as if they are doing you a huge favour when checking you in or when asking to refill water jugs.
Surprisingly, facilities are spacious and appear recent, altough toilet/shower vents, door locks, etc still may not work.
Cleanliness is a a bit of a roulette, can be great, but also poor.
Clean bed sheets and bunk bed curtains are a big plus.
Area outside is a bit dodgy, although seen a lot worse.
Numerous ethnic places much as indian/halal/Latin to eat nearby which helps.
Location is good with numerous buses right outside, and a short walk from the metro.
Comment from Hotel Management
23 Nov 2024 by Reception team, Hotel Management
Dear Karol, Thank you for taking the time to share your feedback. We truly regret that your recent stay did not meet your expectations and that you felt uncomfortable during your time here. We take all concerns seriously, particularly regarding safety and the overall guest experience, and I want to assure you that your comments have been heard.Please know that at Safestay we are committed to providing a safe and welcoming environment for all our guests, and the experiences you described are certainly not aligned with that mission.Also, In terms of cleanliness, our staff are always working hard to ensure all areas are tidy throughout the day cleaning multiple times. For future reference, if anything is particularly bothering you, reception are always here to help. We hope you’ll give us another chance in the future. We’re constantly working to improve the experience for our guests and would love the opportunity to welcome you back for a more pleasant stay.Best regards,SalifuReception Team
by A verified traveler
Posted 22 Nov 2024
Everyone was very respectful, and after10 pm quiet as a mouse.
Comment from Hotel Management
23 Nov 2024 by Reception team, Hotel Management
Hi John,Thank you for your kind review. We're very glad you've enjoyed your stay with us and we hope to accommodate you again in the future.Regards,MariamReception Team
by A verified traveler from Penge
Posted 3 Nov 2024
Safe
Comment from Hotel Management
4 Nov 2024 by Reception Team, Hotel Management
Dear Penelope,Thank you for your great review! We are glad you enjoyed your stay with us! We will be expecting you in future!Kind regards,David
by A verified traveler from New Bedford
Posted 21 Oct 2024
Ask for a quiet back room to sleep on a weekend especially. Busy neighborhood with road noise.
Lovely otherwise
Comment from Hotel Management
22 Oct 2024 by Aks, Hotel Management
Hello David and thank you for the review. We would be glad to have you stay with us again.
by A verified traveler from Mayfield Heights
Posted 13 Oct 2024
Man in my room came in drunk and disorderly and turned on his music as loud as possible at 5 am. He proceeded to loudly berate first me then the others in the room for “looking down their noses” at him. This went on for an hour before I invited him down to reception with me. I had to change rooms for fear he might be violent. 5 hours I had to wait for the new check in! Meanwhile he left the property and somehow managed to get a bottle of gin at 6 in the morning and sat at a table near reception and drank nearly all of it by 8! He then threatened who I thought was a security person who did nothing but tell him to sit down. He then began taunting a group of children!!! Finally the police arrived and escorted him out but not before he threatened even them! I thought things were under control but I saw him there later in the day because he apparently was allowed to stay! This place is simply unsafe!
Comment from Hotel Management
14 Oct 2024 by Reception Team, Hotel Management
Dear Mark,Thank you for your review! We are sorry to hear that you had an unpleasant experience due to a disturbing guest. We apologies for theirs actions and behaviour! We are doing everything we can to prevent this kind of accidents from happening in the first place, but we can not tell for sure, which person is going to get drunk. In any case we are here to help and resolve any issues that may occur, even if that means to involve the police. We are glad to receive this feedback and we are working very hard to improve ourselves.Kind regards,David
by A verified traveler from London
Posted 6 Oct 2024
I had a wonderful experience staying at Safestay London Elephant & Castle hostel during my very first time staying in a hostel rather than a hotel room.
The hostel is centrally located, just a few minutes' walk from Elephant and Castle tube station, making it easy to travel to anywhere in the city.
The staff were incredibly friendly and always willing to help with any questions or concerns I had.
The hostel itself is clean, stylish, and well-maintained, with comfortable beds and ample storage space in the rooms.
Overall, I highly recommend Safestay London Elephant & Castle hostel for anyone looking for a comfortable, affordable, and centrally located place to stay in London.
Comment from Hotel Management
7 Oct 2024 by Reception team, Hotel Management
Hi David,We are so glad you enjoyed your stay and appreciate your positive feedback! We hope to accommodate you again in the future.Kind Regards,NaderSafestay Reception
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Elijah, Hotel Management
Hello Konstintinos, if you could please expand and elaborate as to why you gave it this rating.
by A verified traveler
Posted 26 Sep 2024
Receptionist . Lazy people no caring. Worst also my bed was unclean .
Comment from Hotel Management
31 Oct 2024 by Reception team, Hotel Management
Helllo Umesh, Thank you for your review. We're truly sorry to hear about your experience during your stay with us. We assure you that at Safestay, it is our priority to maintain exemplar service in order to ensure the highest quality of stay possible. It is disappointing to hear this wasn't reflected in your stay. Please know that we are working hard to improve our customer service and ensure that all guests are treated with the respect they deserve.We understand how important a comfortable and quiet environment is, especially when staying in a shared dormitory. Cleanliness is also something we take seriously as are housekeeping staff always clean and change used bedsheet on a daily basis. We hope you’ll give us another chance in the future. We’re constantly working to improve the experience for our guests and would love the opportunity to welcome you back for a more pleasant stay.Best regards,SalifuReception Team
