Ratings based on 393 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Great location. Friendly reception staff, proper hot shower with great water pressure 🚿
Comment from Hotel Management
2 Nov 2024 by Empire Square Marlin Apartments, Hotel Management
Dear Ian, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our location and found the hot shower with good preasure during your stay. We also appreciate your kind words about our team – it means a lot to us. We look forward to welcoming you back soon!Kind Regards
by A verified traveler
Posted 26 Oct 2024
Really convenient location near to London Bridge and comfortable, clean and spacious apartment. Staff on hand when needed.
Comment from Hotel Management
2 Nov 2024 by Empire Square Marlin Apartments, Hotel Management
Dear Christopher, Thank you for sharing your experience with us. We are glad that you found the location and the room comfortable for your stay. We also appreciate your comments about the team. We look forward to welcoming you back soon.
by A verified traveler from Crowborough
Posted 24 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Empire Square Marlin Apartments, Hotel Management
Dear Graham, Thank you for your amazing score of 5 to 5. We look forward to welcoming you back again soon. Kind Regards
by A verified traveler
Posted 23 Oct 2024
Great location
Comment from Hotel Management
24 Oct 2024 by Empire Square Marlin Apartments, Hotel Management
Dear June, Thank you for sharing your feedback with us and to give us 5 of 5 points!! We hope to see you very soon!! Kind Regards
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Reception. Empire Square Marlin Apartments, Hotel Management
Dear Smitha, Thank you for sharing your feedback with us and to give us 5 of 5 points!! We hope to see you very soon!! Kind Regards
by A verified traveler
Posted 12 Oct 2024
Very surly gentleman who allowed me an extended checkout but failed to collect payment, which meant that I was harassed twice before I actually left
Comment from Hotel Management
14 Oct 2024 by Reception. Empire Square Marlin Apartments, Hotel Management
Dear Jayanti, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the extended checkout and the subsequent confusion over payment. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to be approached multiple times.We appreciate your feedback, as it helps us improve our processes and ensure better experiences for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless stay.
by A verified traveler
Posted 7 Oct 2024
When I entered the apartment, there was a strong smell of burnt plastic. I reported this to the receptionist, who came to the room, sniffed the air, and dismissively said she couldn’t smell anything. When I asked if she had asthma, which might explain her inability to detect the odor, she rudely replied, ‘No.’ Her attitude was very rude and condescending. She told me that if I wanted to change rooms, I would need to pay extra. I clarified that I wasn’t asking for an upgrade, just a non-smelly room, and even offered to wait until the next day to see if the odor would dissipate. I asked if I could open the windows, but she simply replied, ‘I don’t know,’ in a dismissive manner.
On top of that, the room view wasn’t as advertised. Even though I was staying for five days, I was told I’d have to pay extra for basic amenities like towels. I raised complaints with both Expedia and the hotel, but I was completely ignored. The whole experience was extremely frustrating and disappointing especially zero support from expedia too just quoting there is no refund policy. I emphasised i called eith 5 mins still no one listened.
Comment from Hotel Management
9 Oct 2024 by Empire Square Marlin Apartments, Hotel Management
Dear Mayur,Thank you for sharing your feedback regarding your recent stay.. We sincerely apologize for the experience you had, and we deeply regret that it did not meet your expectations.As a serviced apartment, we specify on Expedia that special requests are subject to availability and may incur additional charges, and this should have been explained during check-in. We apologize for the odor issue in your room, and I will ensure that this is reviewed along with the interaction you had with our staff. Your comments about the attitude of the receptionist are being addressed, as we strive to maintain a welcoming and professional environment for all our guests.Once again, we are truly sorry for the inconvenience caused. Please feel free to reach out if there's anything we can do to regain your trust.Kind Regards
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Anusha, Hotel Management
Dear Guest, Thank you for your review and for choosing Marlin Apartments Empire Square for your recent stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. Best regards, Reception Team, Anusha, Marlin Apartments Empire Square
by A verified traveler from Kirkland
Posted 1 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Anusha, Hotel Management
Dear Guest, Thank you for your wonderful review and for choosing Marlin Apartments Empire Square for your recent stay. We are delighted to hear that you had a great experience and rated us highly in all categories. It’s fantastic to know that you found everything to your satisfaction. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. Best regards, Reception Team, Anusha, Marlin Apartments Empire Square
by A verified traveler from Calgary
Posted 23 Aug 2024
Very good
Comment from Hotel Management
29 Sep 2024 by Anusha, Hotel Management
Dear Guest, Thank you for your wonderful review and for choosing Marlin Apartments Empire Square for your recent stay. We are delighted to hear that you had a great experience and rated us highly in all categories. It’s fantastic to know that you found everything to your satisfaction. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. Best regards, Reception Team, Anusha, Marlin Apartments Empire Square
