Holiday Inn Express London - Southwark, an IHG Hotel Reviews

Dear Nicola,Thank you for your review and for highlighting both the positive aspects of your stay and the concerns you experienced. We sincerely apologize for the inconvenience caused by the ongoing cladding works during your visit. We understand how important privacy and comfort are, and we regret that this impacted your experience. Please know that we are working to ensure all guests are informed about such activities during their stay, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Thank you again for your understanding.Regards,William MendezGuest Service Manager

Dear Brandon,Thank you for sharing your thoughts with us. We are glad to hear that you found the room spacious and that you appreciated the helpfulness of our staff.We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. We understand how this can impact the experience, and we are working hard to complete the project as quickly and smoothly as possible. Once finished, we believe the improvements will make the hotel even more enjoyable.Regarding the staff, we appreciate your feedback and will ensure that we continue to focus on providing consistent and welcoming service at all times.Thank you again for your understanding and for choosing to stay with us. We hope to welcome you back in the future for an even better experience.Best regards,William MendezGuest Service Manager

Dear Avery, Thank you very much for taking the time to review our property. I am pleased to read that you had a nice overall stay, and you enjoyed our breakfast and the excellent customer service provided from our staff. Also, we're truly sorry to hear about your inconveniences with the noise of the current cladding works. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Sincerely, William Mendez Guest Services Manager

Hello Lisaida, I hope this message finds you well. This is William, Hotel Experience Champion. I am responding to your low rating regarding your stay at the Holiday Inn Express London - Southwark. I want to assure you that your words have been heard, and I appreciate if you can sharing with us any feedback and concerns during the stay. I know how important it is to get a good night's sleep. At IHG Hotels and Resorts, we aim to provide our guests with a comfortable and enjoyable stay, and we apologize for any disappointment you may have experienced during your visit. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager

Dear Elisabeth Margarethe , Thank you very much for taking the time to share your stay experience with us. We're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances.We only wish that was communicated to the reception team if you did not required a sofa bed open in the room to resolve the issue and close the sofa bed for you .Also, We would like to mention that we have three lifts in total in the hotel, We are sorry if you was not informed upon check-in. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Kind Regards, Rimsha A. Guest Service Manager

Dear Manuel, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, William Guest Service Manager

Dear Silkys , Thank you very much for taking the time to share your stay experience with us. We're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Kind Regards, Rimsha A. Guest Service Manager

Dear Gillian, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Service Manager

Dear Ernesto. Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - SOUTHWARK. I would like to start by apologising to you for the inconveniences you faced during your stay regarding one of our lifts out of service and the lack of support from some of our front desk team members. Further, I apologies on behalf of my team, if you felt that they not given proper explanation or listening to you during or after your arrival . I have taken your point on board and can assure you that I have followed up all issues with the relevant team members and corrective measures and training are given to avoid its re occurrence in future. Also, we're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations related with the cladding works. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. Once again thank you for providing us the feedback and please do not hesitate to contact me next time you are looking forward to coming in our hotel, as I will make sure that your next stay will be a pleasant experience that we take pride of ourselves. Kind Regards, William M Guest Services Manager

Dear Robin , Thank you very much for taking the time to review our property. I am pleased to read that you had a nice overall stay and you enjoyed our central location. We would like to apologise to you for the inconvenience you had to face with the lift. We would like to let you know that we have three lifts in the hotel , which are accessible to all the floors as well , we would like to apologise to you if you were not informed upon check-in. Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Service Manager