Ratings based on 487 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
The property was clean and well kept. The room was very clean. The whole staff at this property was superb. The checking in lady was very professional, helpful and friendly. She stored our suitcases until check in time, and check-in was a breeze. The breakfast was very good, and the breakfast lady was very helpful. I am sorry that I did not get everyone's name. Kudos to the team at this Marriott! Thank you!
Comment from Hotel Management
6 Nov 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Fernandina Beach
Posted 2 Nov 2024
New property. Very large rooms.
Comment from Hotel Management
6 Nov 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
31 Oct 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Troy
Posted 29 Sep 2024
The hotel canceled the reservation without notifying me. They had no availability so I didn’t get a room. Terrible experience
Comment from Hotel Management
24 Oct 2024 by AGM, Hotel Management
Dear Wendy,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us at the time of your booking. Your booking was made on a 3rd party website and was push through to our system as we were sold out during this time. The third party site do not provide property with your detail information to contact you. We would have surely contacted you to inform you that we couldn't honor your reservation due to being sold out. We sincerely apologize and thank you for bringing this to our attention
by A verified traveler from VALRICO
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Richard Lowe- General Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at Residence Inn South Bartram Park Jacksonville Florida.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 8 Sep 2024
The staff were amazing! Room was spacious and cleeeaaan! There are some renovations going on in the lobby which didn’t bother me, just showed they take pride in the facility. Conveniently located off the freeway with zero freeway noise and lots of shopping and restaurants within walking distance. Highly recommend!
Comment from Hotel Management
25 Sep 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from VALRICO
Posted 31 Aug 2024
Stay there all the time. Great rooms and centrally located to my family.
Comment from Hotel Management
25 Sep 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 4 Aug 2024
There was an issue with my booking through Expedia but Indeanna at the front desk was so helpful and kind. She was able to resolve the issue immediately. I am a Hilton Diamon Member and my experience at this Marriott hotel has completely blown any of my Hilton stays out of the water. Amazing customer service, fantastic amenities, and an outstanding hotel.
Comment from Hotel Management
25 Sep 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 18 Jul 2024
This property has a very helpful & friendly staff. The room was recently renovated, so it was beautiful. Convenient location made it easy to access our hotel as well as shopping centers and restaurants. Pool and fire pit areas were also very nice.
Comment from Hotel Management
25 Sep 2024 by AGM, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Residence Inn South Bartram Park.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
