Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 19 Nov 2024
Michelle at front desk as well as Steve (the front desk manager) went above and beyond to accommodate our stay.
Comment from Hotel Management
19 Nov 2024 by Customer Service Manager, Hotel Management
Good Afternoon Iralbe, Steve and Michelle are great ambassadors who love providing above and beyond in customer service to each of our guests. It will be a pleasure to welcome you back into our home again soon!
by A verified traveler
Posted 18 Nov 2024
Good place to stay .
Comment from Hotel Management
19 Nov 2024 by Customer Service Manager, Hotel Management
We agree! Our hotel is an outstanding place to stay, Elia. And we are so glad that you selected our hotel. Please come back and visit us again soon.
by A verified traveler
Posted 18 Nov 2024
Updated, clean, safe, Very attractive
Comment from Hotel Management
18 Nov 2024 by Customer Service Manager, Hotel Management
The new renovations do look amazing! Thank you for your kind words, Deborah! We are looking forward to seeing you again soon!
by A verified traveler
Posted 16 Nov 2024
Muy limpio el lugar
Comment from Hotel Management
18 Nov 2024 by Customer Service Manager, Hotel Management
You're right, our team members take great pride in providing outstanding customer service in a super clean hotel, Claudio. Thank you for your 5 star review. Come back again soon!
by A verified traveler
Posted 11 Nov 2024
Enjoyed our stay very much. Front desk staff were friendly and accommodating. Would definitely stay there again.
Comment from Hotel Management
18 Nov 2024 by Customer Service Manager, Hotel Management
We are so happy to hear that you enjoyed your stay with us, Ann! It will be a pleasure to welcome you back into our home again and hope that is soon. Safe Travels!
by A verified traveler
Posted 10 Nov 2024
Easy check in and friendly staff!
Comment from Hotel Management
11 Nov 2024 by Customer Service Manager, Hotel Management
Hi Krista, WE always stive to provide the best guest experience and we are happy to hear that we delivered! When you are in the Jacksonville area again, we hope you will come back and visit us again.
by A verified traveler
Posted 10 Nov 2024
The hotel was clean and quiet. The breakfast was ok at best. I wish there were more options.
Comment from Hotel Management
11 Nov 2024 by Customer Service Manager, Hotel Management
You're correct, our hotel is very clean and located in a quiet area, John. I apologize that our brand standard breakfast was not enjoyable as there are so many yummy options to select from. Thank you for taking the time to leave a review.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service Manager, Hotel Management
Wow! Thank you for the great review, James. It was a pleasure to welcome you into our home away from home. We look forward to seeing you again in the near future!
by A verified traveler
Posted 9 Nov 2024
Great location, beautiful room
Comment from Hotel Management
11 Nov 2024 by Customer Service Manager, Hotel Management
You're right, we agree that our newly renovated rooms are beautiful, LaToya, and are happy that you agree as well. Thank you for your kind words. We hope to see you again soon!
by A verified traveler
Posted 7 Nov 2024
The staff was very helpful with extending my stay.
Comment from Hotel Management
11 Nov 2024 by Customer Service Manager, Hotel Management
Dear Alycia, Providing outstanding customer service to each of our guests is one of our top priorities, and we're so happy to hear that you enjoyed your stay. Please return again soon!
