Ratings based on 743 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Only one person to run the place. Desk was frequently unattended. No coffee in room or lobby. Room smelled and I got attacked by a flea. Bathroom needed repair and caulking. Area was of questionable character.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Robert, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the concerns and prevent future occurrences. We are also sorry for the disturbances you reported and assure you we always do everything possible to discourage the entrance of outside insects to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Great
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jig, Thank you for sharing your positive experience with Extended Stay America. We are delighted to know that you had a great time here and were pleased with everything offered. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
Todo fue excelente
by A verified traveler
Posted 13 Oct 2024
It was great
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear BROOKE, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable and relaxing experience with us. Please return to Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
Staff at check in was extremely nice and helpful, especially since there had just been a hurricane. There was a small problem that housekeeping forgot to leave pillowcases and towels, but that was immediately resolved by the staff. Given the stress of the weather and increased guests, I would say that was small in the grand scheme of the situation. Thank you for a great night sleep, electricity, and a hot shower. The beds are great!
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 15 Sep 2024
I liked NOTHING and there was NOTHING UNIQUE about the place
Comment from Hotel Management
15 Sep 2024 by Hotel Management , Hotel Management
Dear OLIVER, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and that you did not find anything unique about our hotel. Your comments are valuable, and we will use them to identify areas for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 2 Aug 2024 on Hotels
Smelled pretty bad. The listing said it included grab and go breakfast which apparently means a nutri grain bar only. No coffee maker in the room or lobby.
I paid the same price for a room the night before at a different hotel that was nicer, cleaner, 24 hour coffee, full breakfast, bigger rooms and didn’t smell.
Either get better, or charge less.
Comment from Hotel Management
3 Aug 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odor and the limited breakfast offerings. Your comments about the coffee and breakfast are valuable, and we are reviewing these services to better meet guest expectations. We regret that your stay did not compare favorably to your previous experience elsewhere. We appreciate your input and are committed to making improvements. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 1 Aug 2024
The whole looks form the 70’s needs renovation and it didn’t look safe
Comment from Hotel Management
2 Aug 2024 by Hotel Management , Hotel Management
Dear carlos, Thank you for your feedback. I’m sorry to hear that you found the property in need of renovation and felt it wasn’t safe. We take your concerns seriously and are committed to improving our facilities. Your feedback helps us identify areas for improvement, and we are working on updates to enhance the safety and appearance of our property. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
