Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Very disappointed. Very low quality motel. The AC is leaking and we couldn’t even use it. My son was really sad and told me he felt like this is a homeless shelter. The worst hotel experience ever. Not recommended.
by A verified traveler
Posted 23 Jun 2024
They didn't clean even once, not happy
Comment from Hotel Management
23 Jun 2024 by El Rey Court , Hotel Management
Hello Caroline, thank you for your feedback. We will pass this along to our management. We appreciate you staying with us.
by A verified traveler
Posted 23 Jun 2024
We felt duped. When looking at this property online it felt very cool. But it seems all efforts were placed in the reception area and bar, which were cool, and perhaps a few choice rooms. Our room was not one of those rooms. Despite the online pictures, our room was dark, carpeted, with cobwebs in the corners, the bathroom felt unclean with tile cracks, uneven shower liner and floor, and some mold. The door to the room did not have a deadbolt or chain, so we propped chairs against the door. The windows were unlocked. It was beyond just “this room isn’t decorated like the rest”. While we spent one night there, we ultimately decided to check out early and book a new hotel. When checking out early we never were asked why or even given a thank you for staying, just a “ok you’re checked out, bye.” Clearly didn’t feel like they cared. We sent several videos of the room to our friends vs what was shown online and everyone was appalled at the difference. We decided to change hotels for the sake of our happiness and safety, and it was a great decision. While I get the vibe the hotel is going for, and again, the reception and bar area is cool, the rooms need a ton of improvement, especially for the price. And everything is not as pictured.
by A verified traveler
Posted 21 Jun 2024
The hotel was nice and had a local vibe. I liked my room styling, although they can work on the cleanliness. My experience with the staff was a mix — I didn’t find the front desk person who did my check in very welcoming (I went back to ask where the ice machine is and he said “you again?”). The bartender and the front desk person for my check out, on the other hand, both were very friendly. I think overall the experience worth staying there for sure, given they can provide a more consistent warm behavior towards guests.
Comment from Hotel Management
23 Jun 2024 by El Rey Court , Hotel Management
Hello Seyed, thank you for staying with us. We appreciate your feedback and it will be passed to our management team. Thank you very much.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
23 Jun 2024 by El Rey Court , Hotel Management
thank you for staying with us.
by A verified traveler
Posted 12 Jun 2024
Excellent
Comment from Hotel Management
12 Jun 2024 by El Rey Court , Hotel Management
Hi Maria, thank you for your review! We are delighted to hear you had an excellent time during your stay. We hope to see you again soon!
by A verified traveler from New britain
Posted 5 Jun 2024
Comment from Hotel Management
12 Jun 2024 by El Rey Court , Hotel Management
Hello John, thank you for staying with us! We hope to see you again soon.
by A verified traveler
Posted 3 Jun 2024
This place was super cute and fun to stay at! Very esthetically pleasing. Hip and cool. The bar, pool, and hot tub are nice amenities. Shower/bathroom is a bit weak. I couldn't imagine washing my hair with the height of the shower head or water pressure. Overall really enjoyed the stay and would stay here again.
Comment from Hotel Management
12 Jun 2024 by El Rey Court , Hotel Management
Hi Elisabeth, thank you so much for your review! We are so thrilled to hear you had a great stay with us and enjoyed our pool/hot tub and bar La Reina! However, we would like to apologize for the issues with your shower and the water pressure. We have identified the room you stayed in and passed it along to our maintenance team to address as soon as possible. Thank you again and we hope to host you again for another wonderful time!
by A verified traveler from sunny isles
Posted 2 Jun 2024
We’d stay again there, having in mind you need a car or an Uber to enjoy the best of Santa Fe
Comment from Hotel Management
4 Jun 2024 by El Rey Court, Hotel Management
Hi Marcelo, thank you for your review! We are so happy to hear you enjoyed your stay with us and would come back again-there's no better compliment than a returning guest! We hope to see you again soon for another great time. Warm regards, El Rey Team
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by El Rey Court, Hotel Management
Hi Amy, we are disappointed to see you did not enjoy your stay with us and apologize for any shortcomings you may have experienced. Please do not hesitate to reach out to our team directly at anytime should you like to share specific details. Thank you for staying with us while in Santa Fe, we appreciate your business. Best regards,El Rey Team
