Ratings based on 548 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Was there Thursday- Sunday and room was never cleaned. Had to go get clean towels each day and take out our trash. Breakfast was good 😊
Comment from Hotel Management
18 Nov 2024 by Karen, Hotel Management
Good Morning Rita - The Housekeeping policy is every other day. I apologize if the front desk did not adequately explain that to you at check in. We are also happy to service your room any time it is requested. With that said, your room should have been serviced on Friday. I will definitely follow up with our Executive Housekeeper. Thank you for bringing this to my attention.
by A verified traveler
Posted 21 Oct 2024
The property was very clean and maintained. The staff was courteous and professional. Definitely the cleanest hotel I have been to in this area!
Comment from Hotel Management
23 Oct 2024 by Karen, Hotel Management
Thank you so much Gregory. It was wonderful having you stay with us.
by A verified traveler
Posted 20 Oct 2024
The room was average. The bed wasn't terrible, but didn't feel as plush comfortable as it could be. The housekeeping staff was wonderful, but the front desk manager, on our arrival, was less than accommodating. On day two...the breakfast was very good. Better than most. Great variety. The front desk manager was very accommodating and a great asset.
I think it would be nice to be able to have dinner at the hotel. We would be more likely to stay again if we didn't have to go finding food in a place we know nothing about. A restaurant is standard fare at most of the places we have stayed.
Comment from Hotel Management
23 Oct 2024 by Karen, Hotel Management
Hello Regina - We do not have a front desk manager, but I apologize for your unfortunate staff interaction and that we were not accommodating. All Hampton Inns are limited-service properties - that means we do not have restaurants. We do not have full kitchens. For your future reference, you probably want to be sure you are booking a full service hotel if a restaurant or room service are important to you. Thank you
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Karen, Hotel Management
Thank you so much Carolyn. We appreciate the great review and we appreciate you choosing Hampton Inn southport.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Karen, Hotel Management
Thank you so much Jill ! Glad you enjoyed your stay.
by A verified traveler
Posted 22 Sep 2024
If i could’ve left a zero star review, I would have. When we checked into our two rooms, we were not told that one of the water heaters was out. We had NO HOT WATER for our 2 night stay. We found out the next morning from the front desk clerk that it had broken the afternoon the day before. She told us that the hotel would be reimbursing us $50 a night for each room. THAT DID NOT HAPPEN. On the way home my husband checked our bank statement and we were only reimbursed for $20 for each room for only 1 night!! So only a total of $40 reimbursement for 2 rooms. EXTREMELY UNHAPPY. We will never return and NEVER RECOMMEND THIS PROPERTY TO ANYONE!!!
Comment from Hotel Management
23 Sep 2024 by Karen, Hotel Management
Good Morning Cheri - We actually did not refund you anything. The 20 you saw on your credit car was a return of the 10 per night authorization we take for incidentals. You boked your room through Expedia and you paid them. So we have to go back thru Expedia to try and get a refund for you. If, however, you are a Hilton Honors member I can refund you through points. I have called and left a message on the phone number we had a on file. Thank you
by A verified traveler
Posted 22 Sep 2024
The staff is very friendly and very helpful.
The one thing I didn’t like is we went one night with not hot water, and we had to ask about to find out the problem, but they did apologize and offered to give us a discount. All in all I would stay there again.
Comment from Hotel Management
23 Sep 2024 by Karen, Hotel Management
Hello Kay - I am so sorry we had hot water issues during your stay. I would like to issue you a credit but I have to go through Expedia because that is how we received payment for your stay. If you have a Hilton Honors account and would prefer that I compensate with points I would be happy to do that. Please feel free to reach out to the hotel and we can discuss. Thank you
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Karen, Hotel Management
Thank you so much Teresa. We appreciate then ice review.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Karen, Hotel Management
Thank you so much Zach. It is great to hear you enjoyed your stay.
by A verified traveler
Posted 19 Sep 2024
