Ratings based on 985 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Lobby staff is awsome.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Love the staff and the property!
by A verified traveler
Posted 24 Oct 2024
Loved it
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 12 Oct 2024
I paid for the Oct 8, 9 & 10 room reservation at TriCove hotel of Jacksonville, Florida in full when made on Oct 8th to lock it in. We were unable to get to the hotel on the 8th and were unable to reach them by phone after multiple attempts. My wife sent them a message on their website stating we would be there on the 9th. When we arrived on the 9th we were told our reservation was cancelled and where were No Openings!
Our reservation was not pay when arriving. I paid in advance for the three day use of one of their rooms! A room should have been left empty for my use on 10-8 through the morning of 10-10 whether I arrived or not as I had paid for a room during that period.
When I paid for the room in advance the hotel and I had a binding contract for the hotel to provide the room on the scheduled dates. I believe the hotel violated a contract. The hotel had received consideration making a contract obligating them to provide me a room on the reservation dates. How can the hotel justify selling a service that another party has already paid for? My believe is that TriCove can not legally do so. I view the taking of my money in advance and not having a room available for my use on the dates of the reservation a form of theft,
How is the above different than paying for an item on line in full and on arriving the next day being told it was sold to someone else and don’t they have another. They sold it twice! I drove about 300 miles for that. No refund yet.
by A verified traveler
Posted 11 Oct 2024
Great staff, fantastic location and excellent facilities. (Super pet friendly) But some shady people living on the ground floor (or so it seems).
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 7 Oct 2024
The rooms didn’t look like what was pictured and they smelled of cigarettes and weed. There was like 15 cops outside due to a mental facility being across the street and someone escaping. There was also tons of sketchy people on bikes and walking outside our room.
