Ratings based on 1,180 Verified Reviews
2.4 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This place should be closed
Everything is falling apart /holes in walls /carpet furniture and allmost everything is damaged or aged
Needs a full restoration
by A verified traveler
Posted 17 Nov 2024
The cleaning person, removed my do not disturb sign from the door and proceeded to enter my room. The front desk clerk cussed me out in the front lobby in front of people, cause I complained how another cleaning lady wouldn’t hold the elevator for me and was smirking at me about it until the door closed, while also spraying male cologne as she walked through the hallway. The front desk clerk was yelling and talking over me and very hateful and rude. All I wanted to do is lodge a complaint but she found herself now a part of this complaint. The renovations during the weekend was ridiculous, no one comes to a hotel to hear a jack hammers and skill saws. I asked the front desk clerk for a later checkout than 1pm since all the noise for the last two days in a row. Makes no sense for two cleaning ladies to be on one floor, and none of them act like they could speak English. The Spanish one was the one that kept spraying cologne around my door when she was cleaning on the 5th floor, then when I moved to the 4th she began spraying as I was leaving the hotel. Overall the Wyndham hotels I’ve stayed at this was by far the worst for the building and its staff.
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Union
Posted 12 Nov 2024
by A verified traveler
Posted 9 Nov 2024
In the second night I was in the bathroom and started to see little roaches. I killed them and went to get something out of the fridge and there were more. I had to throw everything away and I left the next morning. Had to cut my trip short! Could not stay in a room with roaches
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler from MARIETTA
Posted 4 Nov 2024
Property is just beat up - molding, carpet, paint, bathroom, etc. Some elevators don’t work and pot smell through out hall ways make this a very suspect place to call home away from home.
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve. Josette Smith, GM
by A verified traveler
Posted 4 Nov 2024
I LIKED BEING ON GROUND FLOOR . BEINGSEMI HANDICAPPED IT MADE ITMORE CONVENIENTFOR ME
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Thank you for your review of our Hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We hope to have the opportunity to be at your service on your next visit to Jacksonville! Josette Smith, GM
by A verified traveler
Posted 1 Nov 2024
There were roaches in our room. Multiple. Everything was dirty- carpet, floors, walls, etc. The hotel itself was very run down. Wallpaper peeling everywhere, holes in the walls, musty smelling, built up dirt around commonly touched areas. Bathroom doors did not close, rust stains everywhere. There was no noise cancellation so you could hear people in the hallways and closing rooms as well as every door on your floor, slamming closed. I guess you get what you pay for. The continental breakfast wasn’t great, but they did have waffles, bagels, cereal, and yogurt. “Apple juice” has some kind of carbonation. Customer service was pretty good despite the dirtiness of the hotel. I met some VERY friendly staff members that I truly appreciated. The check in process was quick and easy and the customer service was good.
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Thank you for taking a moment to provide us with your honest review. As a valued guest, your feedback is extremely important to us and will be used to make improvements to our hotel and team. I want to express to you my sincere apology for the issues that you encountered during your stay. We hope that you will give us another chance in the future to provide you with the level of service you deserve. Josette Smith, GM
