Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Taylor Hicks - Front Office Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Taylor Hicks - Front Office Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
by A verified traveler
Posted 28 Oct 2024
The staff was friendly the hallway smelled like weed. I understand that it is legal now, but if a hotel is supposed to be a smoke-free hotel, the hallway was permeating with that smell. It was ridiculous. The pool area there was no towels no one came in and cleaned up from previous, it was towels inside of the Jacuzzi and the pool, the elevator did not work. There was no sign placed on the elevator to say it wasn’t working or it was out of service so that was potentially a big hazard because somebody could’ve got stuck on there. The bathroom downstairs in the lobby didn’t have any tissue all around I would not pick that hotel again Ever
Comment from Hotel Management
5 Nov 2024 by Taylor Hicks - Front Office Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Taylor Hicks - Front Office Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler
Posted 23 Oct 2024
First desk clerk was exceptionall
Comment from Hotel Management
23 Oct 2024 by Taylor Hicks - Front OfficeManager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
by A verified traveler
Posted 11 Oct 2024
This hotel is clean and quiet. My only wish was that they left the hot water and coffee out past 10am.
Comment from Hotel Management
15 Oct 2024 by Taylor Hicks - Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
by A verified traveler
Posted 10 Oct 2024
I enjoyed the cleanliness. The bed was very comfortable. Located not far from my destination
Comment from Hotel Management
15 Oct 2024 by Taylor Hicks - Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
by A verified traveler
Posted 9 Oct 2024
Nice hotel!
Comment from Hotel Management
15 Oct 2024 by Taylor Hicks - Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
by A verified traveler from Richmond Hill
Posted 6 Oct 2024
The building has been partly renovated since I stayed the last time. The reception looks new. The room and washroom is still in a decent size with nice design and decor. Check in was smooth. Room is clean and comfortable. Parking is onsite and easy. I was surprised that I got housekeeping service when I only stayed for 2 nights. The rating gone down due to couple reasons: (1) I used the app to check in in advance and picked a room on 7/F. But when I got there, it was moved to 4/F. (2) the wifi is slow. (3) the thermostat ran out of battery so setting won’t hold, the floor lamp did not work, and I couldn’t use the app to open the room door.
Comment from Hotel Management
7 Oct 2024 by Taylor Hicks - Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler
Posted 27 Sep 2024
Great stay
Comment from Hotel Management
28 Sep 2024 by Taylor Hicks - Front Desk Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
