Ratings based on 904 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Lacking in much needed maintenance in the rooms. Appears cutting corners is how they keep the rates down. It was good enough for the money
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Mike,Thank you for sharing your feedback. We’re glad to hear that you felt the hotel was good value for the price, but we sincerely apologize for the maintenance issues you encountered. Your comments are important to us, and we will address these concerns to ensure a more comfortable experience for future guests. We appreciate your insights and hope to have the opportunity to improve your stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Great improvement from last time! Thanks again
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Lori-Dawn,We're glad to hear that you noticed our improvements! Your feedback is important to us. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 11 Nov 2024
The hotel was older and average. The breakfast was poor, and the coffee was instant.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Bill,Thank you for your feedback. We're sorry to hear that the hotel didn’t meet your expectations, and we apologize for the breakfast and coffee not being up to your standards. We take guest comments seriously and will look into ways to improve our breakfast offerings. Your input is invaluable, and we hope to have the opportunity to provide a better experience on your next visit. Thank you for sharing your thoughts with us.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Paris,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and for staying with us. We are sorry to hear that you were not happy with your stay and that you gave us a low rating. We apologize for any inconvenience or disappointment you may have experienced during your stay. We would like to know more about what went wrong and how we can improve our service and facilities. We value your business and we hope you will give us another chance to provide you with a better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
The bathtub could use some maintenance but overall it’s a good place to stay and we use it when in the area
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for your feedback! We're glad to hear that you consider us a good place to stay and appreciate your loyalty. We will certainly look into the maintenance needed for the bathtub to enhance our guest's experience. We look forward to welcoming you back during your next visit to the area!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Oct 2024
I have politely told management and staff about the issue with the terrible housekeeping and filthy conditions, I have asked for a refund for at least the last 2 nights of my stay. It was very disappointing and very frustrating, so noisy and loud all night I barely got 4 hours of sleep all weekend! And I drive 2,800 miles to get here every month. I feel like asking for clean floors and showers and a decent nights sleep is like the basic’s of running a good business!
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Lori-Dawn,We appreciate your feedback regarding your recent stay with us. Please know that your concerns have been shared with the relevant departments for review and improvement. Your comfort and satisfaction are important to us, and we regret any inconvenience you experienced during your time at our hotel. Our team is committed to providing a pleasant and comfortable stay for all our guests.
by A verified traveler
Posted 26 Oct 2024
I have been a good customer for the last several months, when I came to town to visit family I always stayed here. The last couple of stays were terrible the rooms were filthy, hair in the shower and refrigerator, the floors are filthy dirty and the bugs were everywhere both dead and alive! I have spent several hundreds of dollars here and every time I stay you all put me in a room in the busiest most noisy area of the hotel! Also didn’t feel safe in the parking lot at night this time
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Lori-Dawn,We value your loyalty and appreciate your feedback. Please know that we take cleanliness and safety very seriously. We encourage you to contact our management team directly to address your concerns and ensure a better experience for any future stays. We apologize for any inconvenience you may have experienced and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 25 Oct 2024
I love staying here! It’s great but the floors in rooms need mopping and cleaning!
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Lori-Dawn,Thank you for your kind words! We’re thrilled to hear that you love staying with us. However, we apologize for the cleanliness issue with the floors in your room. Your feedback is valuable, and we’ll address this with our housekeeping team to ensure improvements are made. We look forward to welcoming you back for an even better experience next time!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
There can be more options for the Continental breakfast. Very limited items
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Vincent,Thank you for your feedback regarding our continental breakfast. We appreciate your suggestions for expanding the options available. Our goal is to provide a variety of choices that cater to all our guests, and your input will help us enhance the breakfast experience. We hope to welcome you back soon and provide a more satisfying stay!Sincerely, Hotel Manager
