Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
It was our second stay at The Holiday Inn Hotel in Southend and it was excellent.
Easy check in, all staff were friendly and excellent service. The room was a very good size and was spotlessly clean, lovely bathroom with fabulous smelling toiletries. Everything you would need was in the room including a safe.
The breakfast was excellent so much choice.
Easy parking at the hotel cost £10.00 a night.
I highly recommend this hotel.
Comment from Hotel Management
11 Nov 2024 by Kind regards, Natacha :), Hotel Management
Dear Yvonne,thank you for choosing HI Southend and for taking the time to review your experience.We are delighted to hear you have enjoyed your stay, staff were friendly and you received an excellent service.We hope to have the pleasure in welcoming you again very soon.
by A verified traveler
Posted 2 Nov 2024
N/A
Comment from Hotel Management
4 Nov 2024 by Laura Pursey, Hotel Management
Dear Danny Hughes,Thank you for your feedback, however I can see by your rating that you have had an unsatisfactory stay with us. Are you able to elaborate in order for us to investigate and improve the customer experience here at the hotel.
by A verified traveler
Posted 22 Oct 2024
great hotel with an excellent team who are very helpful
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you for sharing your feedback with us, We hope to see you again in the future.
by A verified traveler
Posted 15 Oct 2024
Room was as expected.
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you for taking time to give us the feedback.
by A verified traveler
Posted 13 Oct 2024
I was very impressed with the hotel and the staff and would definitely stay here again.
It’s a shame there is an extra charge to park but it is as easy to do this with the reception staff.
The customer service was great and the rooftop restaurant and bar was great with delicious food for both the lunch and breakfast menu.
A real feel good factor. I’m sure we will be back
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you so much for your wonderful hotel review! We are thrilled to hear that you had a great experience during your stay. Your kind words motivate our team to keep delivering exceptional service. We can't wait to welcome you back for another fantastic visit!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you
by A verified traveler
Posted 26 Sep 2024
Very convenient if you you are flying in and out of SEN airport
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you so much for your Review. We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and your feedback means a lot. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 23 Sep 2024
Clean, efficient, all round good hotel
Comment from Hotel Management
24 Sep 2024 by Reservations, Hotel Management
Thank you for sharing your feedback with us.
by A verified traveler
Posted 20 Sep 2024
My stay was very comfortable, and the staff were very nice and friendly. Would definitely recommend, and would definitely stay here again.
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had a fantastic stay with us. Our team is committed to providing exceptional service and creating memorable experiences for all our guests. From the moment you checked in to the amenities you enjoyed, we strive to ensure every aspect of your visit is perfect. We genuinely appreciate your recognition of our efforts and look forward to welcoming you back for another exceptional stay in the near future.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
24 Oct 2024 by Reservations, Hotel Management
Thank you for your feedback. We're committed to providing an exceptional experience, and I regret that we fell short during your stay. Your insights are valuable to us, and we will use them to enhance our services.
