Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 20 Nov 2024
I wanted to buy the pillow I used it was perfect. I broke my shoulder in June and last night was the first comfortable night's sleep since because of the pillow.
Comment from Hotel Management
25 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Staff was nice during check-in. Room was ok first night, during the night the heater kept turing off, would have to get up and jiggle the power cord. The toilet stop working wouldn't flush after the first night. Went to the front dest and they happily switched us rooms. Second room looked great, but woke up the next morning and noticed a stain on the mattress protector showing through the sheets. Stain looked like blood to us. Went to front desk to ask them to change the mattress protector. You would think you
by A verified traveler
Posted 14 Nov 2024
Hotel was being remodeled, unfortunately it was directly across from my room.
by A verified traveler
Posted 13 Nov 2024
Great hotel. We stayed one night on our way south down the I5. Located just off a freeway exit. Very clean property and room. Super comfy bed. Good breakfast with hot eggs and sausage. Definitely would stay here again.
Comment from Hotel Management
13 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 13 Nov 2024
The property was under construction. Expedia never made that clear at the time of booking. The hotel had construction started at 7am every morning in the room next door. I woke up to workers yelling, the room vibrating, and equipment being dumbed just outside my door. The hotel made zero adjustments to create space between the rooms under construction and the customer, they didn't have the workers starts work at a decent time to allow for guest to sleep. The GM never made contact when I reached out and I was told by Corporate there was nothing they could do since I booked theu a third party Expedia. I was never offered another room to move to, help with booking a different hotel, a refund or credit. No responsibility was taking by Corporate or the GM. The receptionist at the front desk was as nice as she could be with multiple people complaining to her and apologized for the hotel not letting guest know about the construction taking place right next door to rooms being occupied. The GM, Corporate and Expedia could have avoided this terrible experience. The hotel takes zero responsibility if a third party is involved.
Comment from Hotel Management
13 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay due to the ongoing renovations. We understand how frustrating it must have been to be disturbed early in the morning and to feel that your concerns were not adequately addressed.Our goal is to provide a comfortable and relaxing stay for our guests, and we deeply regret that we fell short of that during your visit. Your feedback is incredibly valuable, and we are taking immediate steps to improve communication about renovations with our guests and ensure construction activities are scheduled to minimize disruptions.Regarding your booking through Expedia, we understand how frustrating it can be when issues arise with third-party reservations. While we are limited in our ability to offer refunds for reservations made through third-party channels, we would like to make it right. As a gesture of goodwill, we would be happy to offer you enough points for a free stay at any of our locations in the USA.Once again, we sincerely apologize for your experience and appreciate your patience and understanding. Please reach out to us directly if you have any other concerns or would like to discuss this further. We hope you’ll give us another chance in the future to provide you with a much better experience.
by A verified traveler
Posted 13 Nov 2024
Room was really clean breakfast was good
Comment from Hotel Management
13 Nov 2024 by Julene Basargin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
