Ratings based on 204 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
It was nice clean and spacious! Staff was welcoming and helpful!
by A verified traveler
Posted 30 Sep 2024
Our stay was perfect. It was quiet and very convenient to everything we wanted to do! The hotel staff was very kind and professional. The room was spacious and very clean. We don’t have a single complaint. Thank you again!! We will be back often.
by A verified traveler
Posted 3 Aug 2024
Best place we have stayed at in a long time. Staff was very friendly and helpful. Enjoyed our time.
by A verified traveler
Posted 22 Jul 2024
I loved everything about this property
by A verified traveler
Posted 2 Jul 2024
Room size, cleanliness, breakfast bar were all good. Only minor issue was the battery went out on our room door and had to get maintenance to change them out. Biggest problem to me was housekeeping. We were told 2 turn downs for a week's stay, and only received 1 that happened the day before checkout. Not beneficial to me. And was not informed they would only come every other day. If I had been informed, I would have planned differently.
by A verified traveler
Posted 22 Jun 2024
The room was very nice with a separate bedroom and a very comfortable couch. The kitchenette was also nice. The room was very clean. The hotel staff were very nice, friendly, and helpful. The breakfast was very good with many choices. The location of the hotel was very convenient.
Comment from Hotel Management
26 Jun 2024 by General Manager, Hotel Management
Dear Cherry,From our clean, comfortable accommodations to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope to see you again soon.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
Good amenities, professional and friendly staff
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Glenda,Thank you for trusting Residence Inn Pensacola Downtown with your recent lodging needs. We're delighted to hear you had an enjoyable experience, and that you appreciated all the amenities available to our guests, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.
by A verified traveler
Posted 14 Apr 2024
Great location to area attractions! Nice clean hotel, great breakfast and friendly staff! I watch here again!
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Teresa,Thank you so much for the five-star review! We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope you'll visit us again soon.
by A verified traveler
Posted 12 Apr 2024
Our room was better than expected.
Paula at the front desk was very efficient and helpful.
Would stay here again.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Laura,Thank you for staying at Residence Inn Pensacola Downtown. Hosting you was a pleasure, and we're so happy you appreciated our clean accommodations and friendly atmosphere. We will pass along your compliments to our staff. Thank you again for your feedback. We hope to see you soon!
