Ratings based on 424 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Person that checked us in wasn't very friendly or helpful. Website said bar/restaurant open until 10. Arrived at 8, nothing open. TV doesnt work
Comment from Hotel Management
23 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you very much for taking the time to share your experience at SpringHill Suites. We’re delighted to know that you enjoyed your stay and that our team was able to make it memorable for you. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional service. It was truly a pleasure having you as our guest, and we can’t wait to welcome you back for another fantastic stay. Safe travels, and see you soon.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you very much for taking the time to share your experience at SpringHill Suites. We’re delighted to know that you enjoyed your stay and that our team was able to make it memorable for you. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional service. It was truly a pleasure having you as our guest, and we can’t wait to welcome you back for another fantastic stay. Safe travels, and see you soon!
by A verified traveler
Posted 11 Nov 2024
The toilet in our room remaines stopped up pur entire stay. The hotel stated they did not uqve maintenance on hand at the time. They offered us a plunger. We stayed 3 nights with this problem and the only response was them offering us a plunger each time the toilet would clog. Terrible.
Comment from Hotel Management
12 Nov 2024 by Front Desk , Hotel Management
Dear GuestWe sincerely apologize that your stay did not meet your expectations. Our goal is to provide each guest with a comfortable and memorable experience, and it’s clear we fell short in your case. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We are already taking steps to ensure these issues are addressed, and we truly hope you will give us another opportunity in the future to provide the quality of service you deserve. Thank you again for sharing your experience, and please do not hesitate to reach out if there’s anything we can do for you.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Front Desk, Hotel Management
Dear Guest,We sincerely apologize that your stay did not meet your expectations. Our goal is to provide each guest with a comfortable and memorable experience, and it’s clear we fell short in your case. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We are already taking steps to ensure these issues are addressed, and we truly hope you will give us another opportunity in the future to provide the quality of service you deserve. Thank you again for sharing your experience, and please do not hesitate to reach out if there’s anything we can do for you.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
Thank you for taking the time to share your experience at Springhill Suites! We’re pleased to hear that you found your room to be clean and that our staff was polite and attentive during your stay. While it sounds like we met your expectations, we understand that creating a memorable experience is important. Your feedback is invaluable as it helps us refine our services and make improvements wherever possible.Our goal is to provide not just a comfortable and seamless stay, but also to go above and beyond in offering unique touches and exceptional service. If there’s anything specific you think we could enhance, please feel free to let us know—we’d love to ensure that your next visit exceeds expectations. Thank you again, and we look forward to welcoming you back to Springhill Suites soon
by A verified traveler
Posted 29 Oct 2024
Bed was comfy - I’ll give them that. Otherwise couldn’t wait to get out of there. Strong smell of chemical cleaners, coffee cold who does that? Breakfast eggs were plastic, sausage not done. Pool green. AC unit sounded like a construction site all night long. Sorry - just not good and I’m not a picky person.
Comment from Hotel Management
6 Nov 2024 by Front Desk , Hotel Management
Dear Guest,Thank you for sharing your experience. We’re truly sorry to hear that your stay didn’t meet expectations, and we appreciate your honest feedback.We’re glad to know you found the bed comfortable, but it’s clear we missed the mark on several other aspects. Your comments regarding the cleanliness, breakfast quality, and pool condition are concerning, and we will address each area with our team to ensure improvements are made.Please know that guest comfort is very important to us, and we’re committed to providing a restful, enjoyable stay for every guest. If you’d consider giving us another chance, we’d love the opportunity to make it right and provide the experience you deserve.Thank you again for helping us improve.
by A verified traveler
Posted 21 Oct 2024
The hotel is outdated. Dirty amenities; could not even go into the pool. Ripped towels and not enough breakfast for our party of five. The are
Comment from Hotel Management
22 Oct 2024 by Maggie, Hotel Management
Dear Valued Guests,Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, particularly with the condition of our amenities and your breakfast experience. Please know that we are continuously working to maintain and improve our facilities, and your comments will be shared with the team to ensure we are addressing these areas promptly.Regarding the pool and towels, we will review these concerns with our housekeeping and maintenance teams to prevent similar issues from happening in the future. We are also sorry to hear that breakfast did not meet your needs, and we will look into ways to better accommodate larger groups.Your comfort and satisfaction are important to us, and we hope you will give us another opportunity to provide you with a more pleasant stay in the future.Best regards,Front Desk
by A verified traveler from Wailuku
Posted 14 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Front Desk , Hotel Management
Dear GuestThank you very much for taking the time to share your experience at SpringHill Suites. We’re delighted to know that you enjoyed your stay and that our team was able to make it memorable for you. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional service. It was truly a pleasure having you as our guest, and we can’t wait to welcome you back for another fantastic stay. Safe travels, and see you soon
by A verified traveler
Posted 8 Oct 2024
I went to check in, computers were down had to wait, purchased a soda, it was flat. I went to get ice, it was broken, had to go to another floor, got stuck on the elevator, went to use ATM it was broken, bugs crawling across the bathroom floor, day 2 key cards would not work.
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for sharing your experience. We’re truly sorry to hear that your stay didn’t meet expectations, and we appreciate your honest feedback.We’re glad to know you found the bed comfortable, but it’s clear we missed the mark on several other aspects. Your comments regarding the cleanliness, breakfast quality, and pool condition are concerning, and we will address each area with our team to ensure improvements are made.Please know that guest comfort is very important to us, and we’re committed to providing a restful, enjoyable stay for every guest. If you’d consider giving us another chance, we’d love the opportunity to make it right and provide the experience you deserve.Thank you again for helping us improve.
by A verified traveler
Posted 8 Sep 2024
This place is the worst! Toilet not working, floor is dirty, towel is dirty, cockroaches running even after the terminator stopped by. Only one elevator working. They won’t let me cancel the reservation and only allowed changing room! I blame Expedia too..not very helpful!
Comment from Hotel Management
6 Nov 2024 by Front Desk, Hotel Management
Dear Guest,Thank you for sharing your experience. We’re truly sorry to hear that your stay didn’t meet expectations, and we appreciate your honest feedback.We’re glad to know you found the bed comfortable, but it’s clear we missed the mark on several other aspects. Your comments regarding the cleanliness, breakfast quality, and pool condition are concerning, and we will address each area with our team to ensure improvements are made.Please know that guest comfort is very important to us, and we’re committed to providing a restful, enjoyable stay for every guest. If you’d consider giving us another chance, we’d love the opportunity to make it right and provide the experience you deserve.Thank you again for helping us improve.
