Ratings based on 769 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Sophia CSR, Hotel Management
Hi Rajesh,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 20 Sep 2024
While my room was significantly better than the last houston hotel I stayed at (not mentioning names) there was a rather unsightly stain on the bedding. It was easy enough to simply remove the soiled bedding, and I was so tired when I checked in It wasnt worth it to complain. Also I was taken a little off guard by needing a security deposit, although I suppose I can understand why that might be necessary. Everything else was good. the room was large and spacious. the ac worked well. other than the bedspread, the room was very clean and tidy. I would stay here again
Comment from Hotel Management
24 Sep 2024 by Sophia CSR, Hotel Management
Hi Michael,Thank you for your feedback! We’re glad to hear you enjoyed the spacious room and that the AC was effective. We apologize for the stain on the bedding and any inconvenience the security deposit caused. Your comfort is important to us, and we appreciate your understanding. We look forward to welcoming you back for an even better stay next time!
by A verified traveler
Posted 11 Sep 2024
Very peaceful
Comment from Hotel Management
12 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,We are delighted to hear that you found our establishment to be very quiet and peaceful during your recent visit. Providing a serene and pristine environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We truly appreciate your patronage and hope to welcome you back soon.
by A verified traveler
Posted 8 Sep 2024
Staff not helpful when my cell phone service was not working
Comment from Hotel Management
9 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler from Eagle Mountain
Posted 5 Sep 2024
Breakfast may not be the best as there’s few to choose from. Two different cereals and waffle with just syrup. This hotel is clean, spacious and comfortable. We love our time here.
Comment from Hotel Management
6 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! I’m glad to hear you found the hotel clean, spacious, and comfortable, and that you enjoyed your stay overall. I appreciate your comments about the breakfast options and will pass this along to our team for consideration. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 30 Aug 2024
I need to check out early, no front desk staff
Comment from Hotel Management
2 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,I apologize for the inconvenience you faced with checking out early. We strive to ensure front desk staff is available at all times. I’ll address this with our team to prevent future occurrences. If you need any further assistance, please let us know. Thank you for your understanding.
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 22 Aug 2024
There was literally the worst experience of my life. The hotel is dirty and smelly. We got into our room and everything seems like it’s falling apart, but it’s an old building so we were fine, cause you get what you paid for. We decided to take a shower and the towels were dirty and with stains on it. I set on the bed and there was burrs in it!!!!! And when we look at the floor, there was rest of chips on the floor. I can’t even explain how dirty this place is! We left and had to pay for another hotel cause there was no way we would stay there. And of course they denied our refund request, even thought we weren’t able to stay at the room and had to pay for another hotel room.
Please DON’T stay in this hotel!!!!! This place shouldn’t be operating!!!!
Comment from Hotel Management
26 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue. If you have any queries regarding this issue, please call the property for further assistance.
