Ratings based on 843 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The breakfast is horrible and lacks many ingredients.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Clean and ok stay
by A verified traveler
Posted 23 Nov 2024
The property is alittle older, but definitely clean!!
Staff was nice & helpful and I felt safe.
I traveled alone, so that’s important to me 😊
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Hi Tania,Thank you for sharing your feedback! We're so glad to hear that you felt safe and comfortable during your stay with us. We take great pride in maintaining a clean environment and providing helpful service, and we’re happy to know that you had a positive experience.We hope to welcome you back soon for another stay!
by A verified traveler
Posted 22 Nov 2024
Property is awful! We booked 3 rooms and all 3 smelled terrible! We left the same day we checked in. The man at the front desk acted like we were bothering him when we checked in. Don't stay here, it's dirty and unsafe.
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 20 Nov 2024
The room smelled stale and like mildew
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Cleanliness and freshness are top priorities for us, and this is certainly not the experience we aim to provide. We will investigate this issue and ensure that proper measures are taken to address any odours. If you ever encounter such concerns during your stay, we encourage you to reach out to the front desk immediately so we can resolve them promptly. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.
by A verified traveler from Hawthorne
Posted 17 Nov 2024
Very clean, nice updated rooms. Great staff!
Convenient parking
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the clean, updated rooms, and that our staff made a positive impression. We're also glad the convenient parking worked well for you. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
The linen on my bed was dirty and the front desk clerk would not allow me to move to another room.
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Erica,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 15 Nov 2024
Booked on the wrong date. Had to pay due to error.
Aweful
Never again
Comment from Hotel Management
15 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. I understand your frustration, but I want to clarify that the booking was made for the date specified at the time of reservation. We do our best to accommodate guests, but changes to reservations generally need to be made prior to the check-in date. We regret any inconvenience this caused and encourage you to reach out to our team if you ever need assistance with future bookings.
by A verified traveler
Posted 14 Nov 2024
Free coffee in the morning.
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
