Ratings based on 602 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.2 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
El cuarto tenia filtracion en el techo y la cama estaba hacia un lado, mi esposa se golpeo fuertemente con un tubo expuesto de la base de la cama
Comment from Hotel Management
15 Nov 2024 by Hotel Manager , Hotel Management
Dear Yonathan,Thank you for sharing this feedback. Guest safety and room condition are top priorities for us, and we appreciate you bringing these issues to our attention. We will thoroughly inspect the room to address any exposed fixtures and ensure that all areas meet our safety and comfort standards. Your experience is important to us, and we’re committed to making improvements to provide a better stay for all our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager , Hotel Management
Dear Dyrel,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
The hotel was pretty good for the price I paid. The room was clean and everything worked. I do wish they had a safe in the rooms for my important belongings.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager , Hotel Management
Dear Tristen,Thank you for the 5 out of 5 rating! We're happy to hear you found the hotel a great value, with a clean room and everything in working order. We appreciate your suggestion about adding safes in the rooms and will pass it along to our team. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Mary,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The sheets had stains on them and the ac cover was broken.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered with the sheets and the AC cover during your stay. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams right away. We hope to provide you with a better experience on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Mostly clean, friendly staff and coffee was better than most places. Frustrating that they charged a different rate than what we booked through Expedia. We booked at 64$ a night and were charged 189$ per a night! So that’s frustrating.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed our friendly staff and coffee. However, we sincerely apologize for the rate discrepancy you experienced. This is certainly not the experience we want for our guests. We will investigate this issue to prevent it from happening in the future. We appreciate your understanding and hope to serve you better next time.Sincerely, Hotel Manager
by A verified traveler from River Forest
Posted 3 Nov 2024
We ended driving back home to Chicago because the place was so disgusting. Extremely dirty and everything smelled like smoke.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the condition of your room and the unpleasant experience you had during your stay. This is not the standard we strive for, and we are committed to addressing these cleanliness issues promptly. Thank you for your feedback, and we hope to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Oct 2024
Not the right room, should of been a king not 2 queens. The room stunk, roach crawled on the bed spread. Took 105 for deposit and im still waiting for that back
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We are truly sorry to hear about the mix-up with your room and the cleanliness issues you encountered. This is not acceptable, and we will investigate immediately. Regarding your deposit, please reach out to our team directly so we can expedite the return process. We appreciate your understanding and hope to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with us. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We appreciate your honest review and are glad to hear that your stay was satisfactory overall. We are always looking to improve, so if you have any specific suggestions, please feel free to share. We hope to provide you with an even better experience during your next visit!Sincerely, Hotel Manager
