Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
16 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your feedback. We're pleased you enjoyed your stay. We look forward to welcoming you back.
by A verified traveler from North adelaide
Posted 12 Dec 2024
The 1980s called, they want the brown stick furniture back !
Shouldnt be rated anywhere luxury or 5 we stayed at better 3 star hotels
Comment from Hotel Management
15 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that our furnishings did not meet your expectations. We strive to provide a luxurious and comfortable experience for all our guests, and we appreciate your comments as we continuously look for areas to improve.
by A verified traveler
Posted 7 Dec 2024
The property was absolutely great! Amazing location and amenities. Breakfast was unbelievable and do many choices! But booking through Expedia was not a good decision. There was no room upgrade. We were offered 32$ credit for drinks. That was for all four persons under the booking. No one informed us of that at check in and had to ask for it. Even one cocktail at the bar was higher priced. There are thousands of bars right outside with much better service, drink/food prices, and much better quality of drinks. The front desk could not upgrade or change the room type as this was not a “direct” booking. We had a room with a view of building opposite and could not even open the curtains. Nothing “VIP” about this and if anything you are constantly reminded of “I am so sorry - this is third party Expedia booking”. Date changes and amendment are a challenge. Next time do yourself a favor- book this hotel because it is great but do it directly at their site.
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your detailed feedback. We’re glad you enjoyed the location, amenities, and breakfast. However, we apologise for the issues you experienced with the room upgrade and the communication regarding the credit. We will discuss this with our team to improve clarity moving forward. We look forward to welcoming you back directly for a better experience on your next visit.
by A verified traveler
Posted 7 Dec 2024
Good location.
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your feedback. We're pleased to hear you had a wonderful stay and hope to welcome you again soon.
by A verified traveler
Posted 6 Dec 2024
Beautiful luxurious hotel. Made a work trip feel like a holiday!
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your kind feedback. We're delighted to hear that our hotel made your work trip feel like a holiday. We look forward to welcoming you again soon.
by A verified traveler
Posted 4 Dec 2024
Excellent facilities and service.
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your kind feedback. We're delighted you enjoyed our facilities and service, and we look forward to welcoming you back soon.
by A verified traveler
Posted 2 Dec 2024
Wonderful stay
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your feedback. We're pleased to hear you had a wonderful stay and hope to welcome you again soon.
by A verified traveler
Posted 2 Dec 2024
What’s not to like about the Langham! The staff were polite and professional the room was amazing and am looking at another stay!
Comment from Hotel Management
9 Dec 2024 by The Langham-Melbourne, Hotel Management
Thank you for your kind feedback. We're delighted to hear you enjoyed your stay and appreciated our staff and facilities. We look forward to welcoming you back soon.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by The Langham, Melbourne , Hotel Management
Thank you for your 5-star review. We're delighted you had a wonderful experience at The Langham, Melbourne. We look forward to welcoming you again soon.
