Ratings based on 720 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Room stayed cold like we like it, plenty of room for us and our preteen who slept on the pull out couch! Full kitchen was great even though we only stayed one night. Great breakfast options. The other kids we saw in the hotel loved the basketball court! We always try to stay at Hilton properties and we're always satisfied.
Comment from Hotel Management
23 Sep 2024 by Zena S., Hotel Management
Devin,Thank you for the wonderful review! We're thrilled to hear that you and your family enjoyed your stay here at the Homewood Suites Memphis Southaven and found the room to be just right. It’s great to know you appreciated the full kitchen and breakfast options, and we’re glad the kids had fun at the basketball court! We love having loyal guests like you and look forward to welcoming you back to a Hilton property in the future. Safe travels!Zena S.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Zena S., Hotel Management
Ronetta,Thank you for being our guest and for taking the time to rate your stay with us here at the Homewood Suites Southaven. I am pleased to see your stay was a 5 out of 5! We greatly appreciate hearing from our guests, so again thank you! We hope to host you again on your future travels to the Memphis Southaven area.Safe Travels,Zena S.
by A verified traveler
Posted 17 Sep 2024
Nice and clean. Very spacious z
Comment from Hotel Management
17 Sep 2024 by Rebecca, Hotel Management
Hi Moneke, We’re delighted to hear about your positive experience here at the Homewood Suites in Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area, and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven.
by A verified traveler
Posted 16 Sep 2024
It was exactly what I wanted. I was completely satisfied.
Comment from Hotel Management
16 Sep 2024 by Zena S., Hotel Management
Tiffany,Thank you so much for your wonderful feedback! We're thrilled to hear that your stay at the Homewood Suites Memphis Southaven was exactly what you wanted and that you were completely satisfied. It’s always our goal to provide a great experience, and we’re delighted that we hit the mark for you. If there's anything more, we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon on your future travels to the Memphis Southaven area!Safe Travels,Zena S.
by A verified traveler
Posted 16 Sep 2024
The only issue i had was that the pool was closed. I selected this hotel because of the indoor pool. My family had kids traveling with us and I convinced them to stay at this hotel because of the indoor pool.
Comment from Hotel Management
16 Sep 2024 by Zena S., Hotel Management
Phillip,Thank you for sharing your feedback with us. I’m really sorry to hear that the indoor pool was closed during your stay—it’s certainly frustrating when amenities you were looking forward to aren’t available. I completely understand how important it was for your family, especially with kids traveling with you.Please know that we’re working to ensure that such situations are communicated more clearly in advance, and we’ll review our maintenance schedules to minimize disruptions. We appreciate your understanding and hope we have the chance to make it up to you on a future visit. If you have any further concerns or if there's anything we can do to assist, please let us know.Safe Travels,Zena S.
by A verified traveler
Posted 9 Sep 2024
The property had an odd smell, it was detectable as soon as you entered the lobby. The bathroom door didn't lock, the hand soap dispenser at the bathroom sink was empty, and there was a dried red stain on the bathroom door. There were very loud children on several floors and either no oversight, or adults weren't dealing with the situation. The lobby staff were wonderful and made us feel welcome, but the accommodations in and of itself were disappointing.
Comment from Hotel Management
9 Sep 2024 by Rebecca, Hotel Management
Dear Kimberly, We appreciate you taking the time to give us the latest impression of the stay with us here at the Homewood Suites Southaven. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. We apologize for the dissonance faced. We do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. But we assure you that the necessary corrective action would be taken in this regard for eliminating the glitch from cropping up again. The onus is on us and we have taken note of your valuable feedback which will definitely be passed on to our staff for making the necessary amends. We request you to give us an opportunity to rectify the wrongs and re-establish credibility with you. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into it and do the needful. We hope to be able to match up to your expectations in the future!
by A verified traveler
Posted 7 Sep 2024
This hotel was perfect for our needs in close proximity to Desota Baptist Hospital. I was grateful there was many dining options with a few minutes drive and also shopping for things you forgot to bring from home. The only drawback for us was the tv options. There were no instructions and no sports options available. When I asked for help at the desk, I was given a technical support number to call for help. Overall it was a great place to stay and I can overlook the tv issue for safety and less driving g time to dining.
Comment from Hotel Management
9 Sep 2024 by Zena S., Hotel Management
James,Thank you for your kind review! I’m delighted to hear that our hotel’s location was convenient for your visit to DeSoto Baptist Hospital and that you found the nearby dining and shopping options helpful. I appreciate your feedback regarding the TV options and instructions. I’m sorry to hear that this aspect of your stay was not up to your expectations. Your input helps us enhance our guests’ experiences, and I’m glad to know that it didn’t overshadow your overall positive impression of our hotel. Thank you again for your understanding and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Safe Travels,Zena S.
by A verified traveler
Posted 2 Sep 2024
The room was large and arranged well. The staff was pleasant.
Comment from Hotel Management
2 Sep 2024 by Zena S., Hotel Management
Vicki,Thank you for taking the time to share your experience at Homewood Suites Memphis Southaven! We’re delighted to hear that you enjoyed the spacious and well-arranged room, and that our staff made a positive impression on you. Your kind words about our accommodations and team mean a lot to us. We look forward to welcoming you back to Homewood Suites Memphis Southaven in the future!Safe Travels,Zena S.
by A verified traveler
Posted 1 Sep 2024
We had no TV even after being assured it was fixed numerous times. Was there for 2 nights so was a real inconvenience. The bathroom was short on towels and washcloths. Ice maker broken, shelf in bathroom missing(supports still on wall) lotion dispenser was also off the wall and sitting on side of tub. No towels for full kitchen for cleaning and no extra garbage bags.
Comment from Hotel Management
1 Sep 2024 by Rebecca, Hotel Management
Dear Barbara, We appreciate you taking the time to give us the latest impression of the stay with us here at the Homewood Suites in Southaven. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. We apologize for the dissonance faced. We do hear your suggestions for improvement, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. But we assure you that the necessary corrective action would be taken in this regard for eliminating the glitch from cropping up again. The onus is on us, and we have taken note of your valuable feedback which will definitely be passed on to our staff for making the necessary amends. We request you to give us an opportunity to rectify the wrongs and re-establish credibility with you. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into it and do the needful. We hope to be able to match up to your expectations in the future!
by A verified traveler
Posted 1 Sep 2024
Nice hotel
Comment from Hotel Management
1 Sep 2024 by Rebecca, Hotel Management
Dear Sharaneese, We’re delighted to hear about your positive experience here at the Homewood Suites in Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area, and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven.
