Ratings based on 715 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Lovely hot shower, quiet and restful night despite being in the city Centre, super breakfast. Staff very accommodating and courteous. Overall a great value for money.
by A verified traveler
Posted 20 Nov 2024
I liked everything, especially the staff. Lovely, quaint hotel. So much character. The breakfast had a lot of optuins and filled me up. So close to buses and the christmas market was 2 blocks away. Great location!
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Ideal and comfortable for a one night stay
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you for your feedback, Alan! We're glad you found your stay ideal and comfortable, even for a short visit. If there's anything specific that made your experience enjoyable or if there's anything we can improve, please let us know. Safe travels, and we hope to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
Very noisy next door neighbours who kept me awake until at least 3am then rudely awoken by car engine running and radio blaring in the car park right by my room at 6am which didn’t stop for about 30 minutes. I didn’t use any facilities in the hotel but you get what you pay for and the hotel was old fashioned but seemed ok.
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Hello Linda,Thank you for sharing your experience with us. We're very sorry to hear about the noise disruptions during your stay—your comfort and rest are our priorities, and we understand how frustrating this must have been. We'll be reviewing our policies on noise control and room allocation to help prevent similar issues in the future.If there's anything else we can do to improve or if you'd like to share additional feedback, please feel free to reach out. We appreciate your understanding and hope to provide a quieter and more enjoyable experience should you stay with us again.
by A verified traveler from Beulaville
Posted 2 Nov 2024
Great location staff amazing
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you, Juliana, for the wonderful review! We're so glad you enjoyed our great location and had a positive experience with our staff. We truly appreciate your kind words and hope to welcome you back soon!
by A verified traveler
Posted 1 Nov 2024
Central location
Helpful staff
TV reception poor on Freeview
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you for your feedback, Ravinder! We're glad you appreciated the central location and found our staff helpful. We apologize for the issue with the TV reception, and we'll look into improving the signal to ensure a better experience for future guests. We hope to welcome you back soon!Thank you for your feedback, Ravinder! We're glad you appreciated the central location and found our staff helpful. We apologize for the issue with the TV reception, and we'll look into improving the signal to ensure a better experience for future guests. We hope to welcome you back soonThank you for your feedback, Ravinder! We're glad you appreciated the central location and found our staff helpful. We apologize for the issue with the TV reception, and we'll look into improving the signal to ensure a better experience for future guests. We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
The position of the property is very central to the city centre and the cruise port. The hotel is old but we had a renovated room which was very nice. Tea kettle and coffee and tea are in the room.
Next door is Weatherspoons pub which is great for breakfast, although lunch and dinner get very busy.
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you, Norman, for your review! We're glad you enjoyed our central location and appreciated the renovated room and in-room amenities. It's great to hear that the nearby pub added to your experience, especially for breakfast! If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back!
