Ratings based on 821 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bethpage
Posted 12 Nov 2024
by A verified traveler
Posted 20 Oct 2024
Was great property for the cost. Our room was not serviced so we ran out of towels and toilet paper. Would have been better if people in the room next to us hadn't been smoking excessively and seeping into our suite.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Abby,Thank you for choosing The Atlantic and sharing your feedback. We're pleased you found our property to be a great value. However, we're concerned about the issues you experienced during your stay.We apologize for the oversight in room service and the inconvenience it caused. Rest assured, we're addressing this with our housekeeping team to ensure it doesn't happen again. Regarding the smoking issue, we'll be more vigilant in enforcing this policy to maintain a pleasant environment for all our guests.Your comfort is our priority, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a flawless experience in the future.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear Carlos,Thank you for taking the time to share your wonderful review of The Atlantic! We're thrilled to hear that your stay with us was exceptional. Your perfect rating is a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We'd love to know more about what made your stay special. Your feedback helps us continue to elevate our offerings and ensure every guest enjoys their time with us as much as you did.We hope to welcome you back to The Atlantic soon for another amazing experience.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 1 Oct 2024
Love this place clean and easy to get anywhere around
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Dear Ammy,We're absolutely thrilled to hear that you love The Atlantic! Your glowing review and perfect rating mean the world to us. We take great pride in maintaining a spotless environment, and it's wonderful to know that our efforts have not gone unnoticed.We're also delighted that you found our location convenient for exploring the area. Southampton has so much to offer, and we're glad we could serve as your home base for adventures.Thank you for taking the time to share your experience. We hope to welcome you back soon for another fantastic stay at The Atlantic.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 28 Sep 2024
Dates. Old bathroom with rusted pipes
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Marina,Thank you for taking the time to share your feedback about your recent stay at The Atlantic. We truly appreciate your honest review as it helps us improve our guests' experiences.We're sorry to hear that your bathroom didn't meet your expectations. Our team takes great pride in maintaining our property, and your comments about the bathroom fixtures have been noted. We're continuously working on updates throughout the hotel to ensure our guests enjoy modern comforts alongside our classic charm.Your feedback is invaluable in helping us prioritize our improvement efforts. We hope you'll give us another opportunity to provide you with a more satisfactory experience in the future.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 28 Sep 2024 on Hotels
I booked one room and was told I booked two
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Marlene,We're deeply concerned to hear about the comment regarding your room booking at The Atlantic. We sincerely apologize for any miscommunication that may have occurred during your stay.Our goal is to provide clear, accurate information to all our guests, and we're sorry we seemed like missed the mark in your case. We take such matters very seriously and will be investigating this incident to prevent similar issues in the future.Your feedback is crucial in helping us improve our service.We would love to welcome you back and give the best experience that you deserve.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 23 Sep 2024 on Hotels
Very runs down needs updating
Room was “sticky” on surfaces
Poor cleaning
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Dear Suzanne,Thank you for taking the time to share your feedback about your recent stay at The Atlantic. We're disappointed to hear that your experience fell short of expectations, and we sincerely apologize for the issues you encountered.We take great pride in our property and cleanliness standards, so it's concerning to hear about the condition of your room. Please know that this is not representative of our usual high standards. We're taking your comments very seriously and will be addressing these issues with our team to ensure immediate improvements.Your comfort is our top priority, and we clearly missed the mark this time. We hope to welcome you back to provide you the a better experience that you deserve.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Dear Frank,Thank you for taking the time to share your wonderful review of The Atlantic. We're thrilled to hear that your stay with us was exceptional. Our team works tirelessly to create memorable experiences for our guests, and it's heartening to know we succeeded in making your visit special.We'd love to hear more about what you enjoyed most during your time with us. Your feedback is invaluable.We hope to welcome you back soon for another delightful stay at The Atlantic. Your continued support means the world to us.Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 7 Sep 2024
Great location and value!
Comment from Hotel Management
11 Sep 2024 by Customer Care Team, Hotel Management
Dear Natalina,We're absolutely thrilled to hear that you had such a wonderful experience at The Atlantic! Your perfect rating has our entire team beaming with pride. We're delighted that you found our location to be ideal and that you felt you received great value during your stay.Southampton is truly a special place, and we're so glad we could be your home base for exploring all it has to offer. Thank you for taking the time to share your feedback. We can't wait to welcome you back for another perfect stay at The Atlantic!Warm regards,The AtlanticGuest Experience Team
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Customer Care Team, Hotel Management
Dear Sheryl,Thank you for taking the time to share your feedback about your recent stay at The Atlantic. We appreciate your honest rating, as it helps us understand where we can improve.While we're glad you chose our Southampton location, we're disappointed that your experience didn't fully meet your expectations. We strive to provide exceptional stays for all our guests, and it seems like we fell short during your visit.We would love to hear more about your stay and what we could have done to make it more enjoyable. Your insights are invaluable in helping us enhance our service and amenities.Please feel free to reach out to us directly with any specific concerns. We're committed to continually improving and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,The AtlanticGuest Experience Team
