Ratings based on 3 Verified Reviews
5.0 Room cleanliness
4.3 Service & staff
5.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2020
lovely lovely apartment, penthouse suite, the beds (mattresses) are a massive let down, all need to be replaced
Comment from Hotel Management
16 Jan 2020 by Georgia, Hotel Management
Hi there
Thank you for your feedback. The mattresses have been replaced and are currently only a few months old. However people find some different mattresses more comfy than others.
by A verified traveler
Posted 20 May 2019
The apartment was very nicely appointed modern clean quiet. I would stay again now that I know how to get there! It was not clear as to the exact address and location. Even the taxi driver couldn’t find it despite the address information sent prior by email. Ultimately I had to call the property manager. After finally locating the building there were 3 codes required. It is a large building with several “cores” I was unable to locate the right core. So another call to the property manager finally got in about 30 minutes later after arriving. Otherwise it was a fantastic location close enough to the cruise terminal that we could walk there with our luggage.
The only other unfortunate problem was the WiFi did not work at all.
Comment from Hotel Management
22 May 2019 by G, Hotel Management
Hi
Thank you for your review. We completely understand that it can be confusing to get into the property especially when your a late evening arrival. We are sorry for the confusion. We make ourselves completely free for any calls day or night. We have made up a new map which i'll send you and hopefully that makes it easier for each guest.
The WiFi is new and was fitted on Friday so I will have a look into why that’s not working.
Thank you for your stay and glad to see you have rebooked for next week 👍
by A verified traveler
Posted 14 May 2019 on Hotels
Comment from Hotel Management
14 May 2019 by Georgia , Hotel Management
Thank you so much for your review! Very pleased you enjoyed your stay x