Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burnaby
Posted 17 Nov 2024
quiet and clean.
Staff wasn't friendly.
by A verified traveler
Posted 17 Nov 2024
Staff waited late (midnight) for us to check in, leaving front door open, which was much appreciated. Check in was quick and convenient.
Some noisy people in the hallway, not the hotels fault but the door wasn't particularly sound proof.
Nice sized room, area doesn't have much around it but it's convenient for the train station or getting to town/harbour. 20 minutes from hotel door to the airport via a train.
Comment from Hotel Management
25 Nov 2024 by Maëva, Hotel Management
Dear Lliam,Thank you so much for your review. We’re thrilled to hear that you enjoyed your stay with us. We hope to see you again for a future stay with us.Kind Regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
by A verified traveler from St helier
Posted 16 Nov 2024
Close to train station, and bus station
Ideal for shopping central all close by
Comment from Hotel Management
19 Nov 2024 by Maëva, Hotel Management
Dear Allison Dawn,Thank you so much for your review. We’re thrilled to hear that you enjoyed your stay with us. We hope to see you again for a future stay with us.Kind Regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
by A verified traveler
Posted 14 Nov 2024
If you want a good nights sleep I would not recommend the walls are paper thin and you can hear everything so it is not soundproof at all. But if you have a conference there maybe try the ibis across the road but for dining the food was lovely, breakfast as well and the staff very helpful and lovely.
by A verified traveler
Posted 13 Nov 2024
Unfortunately hotel room dated and lack of cleanliness
by A verified traveler
Posted 13 Nov 2024
Friendly staff. Very clean. Enjoyed a swim but pool is small so don’t be disappointed if you are a pro swimmer fine for me dawdling up and down with it to myself. Lovely sauna. Breakfast is a bit expensive so didn’t bother with that. Bed was comfy and warm.
Comment from Hotel Management
16 Nov 2024 by Maëva, Hotel Management
Dear Rachel,Thank you so much for your feedback. We’re thrilled to hear that you enjoyed your stay with us. We hope to see you again for a future stay with us.Kind Regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
by A verified traveler
Posted 12 Nov 2024
Stayed at this hotel for one night pre cruise and it was wonderful. Clean, quiet, staff was friendly. Would absolutely stay here again.
Comment from Hotel Management
13 Nov 2024 by Maëva , Hotel Management
Dear Amanda,Thank you so much for your feedback. We’re thrilled to hear that you enjoyed your stay with us. We hope to see you again for a future stay with us.Kind Regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
by A verified traveler
Posted 10 Nov 2024
Average
Comment from Hotel Management
10 Nov 2024 by Joyce, Hotel Management
Dear Shirin,Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Southampton
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Maëva , Hotel Management
Dear Julius,Thank you so much for your feedback. We hope to see you again for a future stay with us.Kind Regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
by A verified traveler
Posted 9 Nov 2024
We only stayed one night as we were going on a cruise the following morning so didn’t have much chance to experience much of the hotel, we have stayed at other hotels in the area previously and this one is by far the best
And we will look to stay here again next time we travel and hopefully we can spend a little more time
Jon Woodmore
Comment from Hotel Management
10 Nov 2024 by Maëva, Hotel Management
Dear Tina,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that each guest has a memorable experience, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back on your next visit!Warm regards,Maëva LatchoumaninFront desk Team MemberNovotel Southampton
