Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Nice and wasy
Comment from Hotel Management
23 Dec 2024 by NPH, Hotel Management
Thank you for your feedback. Kind regards
by A verified traveler
Posted 7 Dec 2024
The heating wasn't great. The radiator was on full but hardly warmed the room..especially with the galeforce winds blowing. Apart from that the hotel was good
Comment from Hotel Management
10 Dec 2024 by NPH, Hotel Management
Thank you for taking the time to share your feedback, this helps us improve, to making things right. Kind regards
by A verified traveler
Posted 3 Dec 2024
The main house is wonderful. The rooms are clean and nice but they are a little shabby. There was a hole in the ceiling in the corridor and I think mice in the roof.
The breakfast was OK but the mushrooms were coid. It was a just above a budget breakfast.
The receptionist is always welcoming.
Comment from Hotel Management
10 Dec 2024 by NPH, Hotel Management
Thank you for taking the time to share your feedback, this helps us improve, to making things right. Kind regards
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by NPH, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 24 Nov 2024
Hi well where do I start the house is beautiful and staff and food amazing but staying here was disgusting mould in bathroom and spiders running on webs and room absolutely freezing think they need to refurb
Comment from Hotel Management
27 Nov 2024 by NPH, Hotel Management
Thank you for taking the time to share your feedback. Please be assured that we take your comments seriously and will address these issues with our team. Your feedback helps us improve, and we are committed to making things right.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by NPH, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 24 Oct 2024
Beautiful hotel. Rooms slightly tired, nothing a luck of paint wouldn’t sort out.
Comment from Hotel Management
25 Oct 2024 by NPH, Hotel Management
Thank you for your reviewKind regardsNew Place Hotel
by A verified traveler
Posted 18 Oct 2024
Decent property. Rooms were clean and coffee provided.
Would say this is 3/4 star as service don’t go extra mile e.g help with luggage or provide any refreshments.
All in all decent hotel would recommend for short stay
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Misbah, thank you for your feedback. We appreciate your positive comments about our clean rooms and complimentary coffee. We will take note of your suggestions regarding additional services. We hope to welcome you back for another short stay.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
thank you for your review.
by A verified traveler
Posted 14 Oct 2024
Twin beds were comfortable
Windows were rotting & mouldy, handles virtually broken. Shower strength very average. Some areas of room were dirty. Very noisy with lorries leaving from 03:45am, & delivery lorries arriving from 06:45am. Bar area lacking atmosphere, room impressive but spoilt by unimpressive furntiure. LADIES toilets for bar customers up on SECOND floor with no lifts available. Out of 4 toilets, two were out of action & one of the others didn't work!!!
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
thank you for your review
