Ratings based on 1,017 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Thornhill
Posted 1 Dec 2024
Good restaurant
by A verified traveler
Posted 1 Dec 2024
Good
by A verified traveler
Posted 1 Dec 2024
Good check in by Lewis
by A verified traveler
Posted 29 Nov 2024
Served its purpose for an overnight football trip
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 27 Nov 2024
The location of the hotel is uneasy for pick up and drop off.
Comment from Hotel Management
28 Nov 2024 by Morita, Hotel Management
Dear Nora , Thank you for your honest feedback ! We're glad you had a comfortable stay. We'll work improving it for a better experience next time . Kind RegardsMorita VenzenDuty Manager
by A verified traveler
Posted 24 Nov 2024
Heating didn't work in the room (204j, it was freezing. Reception did provide a plug in heater but it made regulating the temperature impossible. Room service standard was poor, beds weren't made properly. Hotel generally stank of dirty sweaty people. Breakfast choice was OK although the dining room had industrial plug in heaters blowing too. I would not use it again.
Comment from Hotel Management
28 Nov 2024 by Morita, Hotel Management
Dear Lee, We sincerely apologize for the issue you encountered . This is not the standard we aim for , and we'll address this our team immediately . Thank you for bringing it to our attention . Kind RegardsMorita VenzenDuty Manager
by A verified traveler from Riverview
Posted 23 Nov 2024
This Was a very nice place to stay the night before our cruise. Everything was very clean and the bed was comfortable.
Comment from Hotel Management
28 Nov 2024 by Morita, Hotel Management
Dear Amy, Thank you for your kind words ! We're thrilled you found the hotel fantastic and our staff friendly , your satisfaction means everything to us , and we look foward to hosting you again soon . Kind RegardsMorita VenzenDuty Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Morita, Hotel Management
Dear Amy , Thank you for choosing to stay with us ! We truly appreciate your visit and hope to welcome you back for another great experience soon .Kind RegardsMorita VenzenDuty Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Morita, Hotel Management
Dear Abulaziz, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
