Ratings based on 845 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Too many kids for breakfast as there was a theme park 10 am not warned about this. Disappointing. Otherwise good
Comment from Hotel Management
27 Sep 2024 by rachel, Hotel Management
Dear AlanThank you for leaving this amazing rating on your recent experience at our hotelWe are sorry to learn you did not enjoy your breakfast we do apologise for thisWe hope to welcome you back for another stay in the futureKind RegardsRachel-Guest Service Manager
by A verified traveler
Posted 25 Sep 2024
We stayed there for the cricket and location was excellent.
Breakfast was limited and chaotic at times.
Comment from Hotel Management
26 Sep 2024 by Hotel Management , Hotel Management
Hi Nicholas, thanks for taking the time to leave us a review. We are thrilled that you found our location to be excellent! Please accept our apologies for not meeting your expectations regarding our complimentary express breakfast. We hope to welcome you back soon!
by A verified traveler
Posted 25 Sep 2024
Carpet in the room was very stained, looked dirty and sb replaced.
Comment from Hotel Management
26 Sep 2024 by Hotel Management , Hotel Management
Hi Barbara, thank you for taking the time to leave a review. We appreciate your feedback and will pass it on to the correct department. Please accept our apologies for the shortfalls in your stay and we hope we can welcome you back soon.
by A verified traveler
Posted 24 Sep 2024
Our stay was fine. Breakfast was good. My only issue was with the very tall obnoxious Eastern European gentleman who was quite frankly rude at the bar and walked round the breakfast dining room with a massive chip on his shoulder, shouting, thinking he was the worlds funniest man. Very obnoxious and I didn’t appreciate him all the way he carries himself.
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Hi Christopher, thank you for taking the time to leave us this review. We apologise for the shortfalls in your stay and we have passed your comments on to the relevant department.
by A verified traveler from Charlotte
Posted 23 Sep 2024
Nothing
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Hi Traian, thank you for your review! We hope to welcome you back soon
by A verified traveler
Posted 23 Sep 2024
Access easy from motorway, plenty of parking. Clean and airy rooms
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Hi Corinna, thanks for your glowing 5-star review! We hope to welcome you back soon
by A verified traveler
Posted 23 Sep 2024
Very helpful staff.
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Hi Sarah, thank you for your glowing review! We hope to welcome you back soon
by A verified traveler
Posted 22 Sep 2024
Food was tasty, quick & very hot. Only downside was breakfast such a huge queue decided not to bother. I would suggest a booking system.
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Hi Georgina, thank you for your feedback. We will share your comments with the relevant department
by A verified traveler
Posted 20 Sep 2024
A nice hotel
Comment from Hotel Management
22 Sep 2024 by rachel, Hotel Management
Dear John Thank you for leaving this lovely rating on your recent stay with us , We are delighted to see you had an enjoyable stayIt will be a pleasure to welcome you back in the future Kind regards Rachel Guest service manager
by A verified traveler
Posted 20 Sep 2024
Very comfortable beds and clean
Comment from Hotel Management
22 Sep 2024 by rachel, Hotel Management
Dear Sandra Thank you for leaving this lovely feedback with us We are delighted to see you had an enjoyable stayIt will be a pleasure to welcome you back in the future Kind regards Rachel Guest service manager
