Ratings based on 718 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Great location for seeing the sights. Close to Cruise ship terminal. Staff was very helpful and friendly. Our room needed some TLC, was glad we were only staying one night.
by A verified traveler
Posted 27 Nov 2024
Firstly the room was about 30degrees in heat, it was absolutely boiling and there was nothing the staff could do to turn it down. We were advised to open the windows to which only 1 window would stay up and open. I have brittle asthma and this heat was unbearable for me, I was up majority of the night coughing and sweating. I went down to reception to see if they had a fan that I could use, they did but it was broken, I had to lay the top of the fan on the single bed for it to work. The banging and clanging from the window being open was ridiculous, the window was banging all night. Bed double bed was broken (the bars were broken) and overall it was just an unpleasant stay. Breakfast was okay.
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Lovely hot shower, quiet and restful night despite being in the city Centre, super breakfast. Staff very accommodating and courteous. Overall a great value for money.
by A verified traveler
Posted 20 Nov 2024
I liked everything, especially the staff. Lovely, quaint hotel. So much character. The breakfast had a lot of optuins and filled me up. So close to buses and the christmas market was 2 blocks away. Great location!
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Ideal and comfortable for a one night stay
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you for your feedback, Alan! We're glad you found your stay ideal and comfortable, even for a short visit. If there's anything specific that made your experience enjoyable or if there's anything we can improve, please let us know. Safe travels, and we hope to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
Very noisy next door neighbours who kept me awake until at least 3am then rudely awoken by car engine running and radio blaring in the car park right by my room at 6am which didn’t stop for about 30 minutes. I didn’t use any facilities in the hotel but you get what you pay for and the hotel was old fashioned but seemed ok.
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Hello Linda,Thank you for sharing your experience with us. We're very sorry to hear about the noise disruptions during your stay—your comfort and rest are our priorities, and we understand how frustrating this must have been. We'll be reviewing our policies on noise control and room allocation to help prevent similar issues in the future.If there's anything else we can do to improve or if you'd like to share additional feedback, please feel free to reach out. We appreciate your understanding and hope to provide a quieter and more enjoyable experience should you stay with us again.
by A verified traveler from Beulaville
Posted 2 Nov 2024
Great location staff amazing
Comment from Hotel Management
9 Nov 2024 by Emma, Hotel Management
Thank you, Juliana, for the wonderful review! We're so glad you enjoyed our great location and had a positive experience with our staff. We truly appreciate your kind words and hope to welcome you back soon!
