Ratings based on 840 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Stayed five nights to celebrating my wedding anniversary, and loved the property and restaurants, but the rooftop pool views were amazing.
Comment from Hotel Management
30 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Thank you Leslie for your valuable comments. We appreciate you having placed your trust in the Hotel Mousai to celebrate such a special occasion as is your wedding anniversary.We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our staff, who take care of every detail to provide an unforgettable experience.We are glad that we have been part of your celebration, and we will be more than happy to haveyou back.Sincerely,Cecilia BustosGeneral ManagerHotel Mousai
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Thank you so much Shervin, for taking a few moments to share your experience with us on Expedia. We are highly pleased to know that you felt that our staff went above and beyond for you.It is an extreme pleasure for us to receive these kinds of comments from such a distinguished guest, but it is even much more satisfying to know that we contributed to making your vacations a memorable one.Best regards,Cecilia BustosGeneral ManagerHotel Mousai
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Ron,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Roman,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,
by A verified traveler
Posted 18 Oct 2024
Loved staying here, totally worth it. I did not do the all inclusive, but I did eat at the rooftop pool twice. Food and drinks were great… don’t be afraid to travel outside of the resort it is very calm and safe. Open table has amazing restaurant options.
Comment from Hotel Management
21 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Magaly,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Hotel Mousai to welcome you back soon and offer you our hospitality.Kind regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Seryozha,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality.Kind regards,
by A verified traveler
Posted 16 Oct 2024
The most perfect stay. There is not one negative thing I could say. It is beautiful, peaceful, entertaining and the service is unmatched. You will not regret it!
Comment from Hotel Management
17 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Tony Lynn,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Hotel Mousai. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Kellie,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,
by A verified traveler
Posted 13 Oct 2024
Lovely
Comment from Hotel Management
14 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear Efrain Jr.,Thank you for allowing us the opportunity of hosting you at the Hotel Mousai and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality.Kind regards,
by A verified traveler from Torrance
Posted 8 Oct 2024
From the moment we arrived we were greeted by every member of the staff with a big smile and a nice glass of champagne. Everyone was very attentive.
We had the perk of having our own Butler (part of the VIP) Humberto he was very attentive and helped us from day one to our departure. Thank you Humberto.
The hotel is kept immaculate our room was very nice and clean our patio with very nice view of the ocean and surroundings, jacuzzi, very confortable furniture and an amazing hammock. The food and drinks were good enough to be included with the All Inclusive package our favorite place was the Japanese restaurant that was fantastic! The steak house (Which was not included on our A.I. package) Karuma was absolutely fantastic from our appetizer to our main course, we both had the filet mignon, service was very attentive and fun...thank you. the Roof top pools on both north and south towers are very nice with fantastics views of the ocean and mountains.
We had a great time we will definitely go back soon.
Comment from Hotel Management
12 Oct 2024 by Cecilia Bustos General Manager Hotel Mousai, Hotel Management
Dear ALEJANDROThank you for the eloquent review of the Hotel Mousai. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service.I am very thankful for your kind words which I will personally share with Humberto, your butler and the team members you mentioned.On behalf of our Hotel Mousai team, we look forward to your next visit.Best regards,
