Ratings based on 957 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Rs/GM, Hotel Management
Hi Chad, Thank you for your kind stay and valuable feedback. We appreciate you and hope to see you soon!
by A verified traveler
Posted 10 Nov 2024
Staff was very helpful and professional
Comment from Hotel Management
11 Nov 2024 by Rs/GM, Hotel Management
Hi Todd,Thank you for your kind stay and valuable feedback. We appreciate you and hope to see you soon!
by A verified traveler
Posted 2 Nov 2024
The place was really clean
Comment from Hotel Management
8 Nov 2024 by Tea - AFOM , Hotel Management
We're pleased to hear that you enjoyed your stay with us and that the hotel met your standards. The next time you are in the area, please give us a call!
by A verified traveler from Rogers
Posted 27 Oct 2024
Really nice.
Comment from Hotel Management
27 Oct 2024 by Tea Green - AFOM , Hotel Management
We are pleased to hear that you enjoyed your stay with us, and we look forward to seeing you again the next time you are in the area!
by A verified traveler
Posted 20 Oct 2024
We booked this hotel for Oktoberfest because it was a shuttle stop. The shuttle pick up/drop off was almost a half mile from the hotel entrance. The was extensive water damage to a wall and ceiling of our hallway (4th floor). The front desk staff was WONDERFUL! Restaurant was meh. Overall a clean and comfortable stay, but not worth the premium price.
Comment from Hotel Management
21 Oct 2024 by Tea - AFOM , Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that our front desk staff provided you with wonderful service and that you found your stay clean and comfortable.We sincerely apologize for the inconvenience caused by the shuttle pick-up location and the water damage you noticed. Your comments are valuable, and we will address these issues with our team to ensure improvements are made.We appreciate your insights regarding the restaurant and will use them to enhance our offerings. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 20 Oct 2024
We reserved a king with a sofa bed and got two double beds. Room service took twice as long as they said with no notification they were behind. Room phone did not seem to work.
Comment from Hotel Management
20 Oct 2024 by Tea - AFOM , Hotel Management
Thank you for staying with us and for sharing your feedback. I apologize for the issues you encountered during your stay. It’s disappointing to hear that we did not meet your expectations with the room assignment, delayed room service, and the phone not working. Your experience is not reflective of our standards. We appreciate you bringing this to our attention and will address these issues immediately. I hope you’ll give us another chance to provide you with the stay you deserve.
by A verified traveler
Posted 18 Oct 2024
Very nice and clean hotel! We will be back!
Only complaint was that their breakfast buffet wasn’t included in our room rate.
Thank you,
Michelle Patterson
Comment from Hotel Management
20 Oct 2024 by Tea - AFOM , Hotel Management
Thank you for your kind words and for choosing our hotel! We’re delighted to hear you enjoyed your stay and found our hotel nice and clean. We truly appreciate your feedback regarding the breakfast buffet. I apologize for any confusion and will work on making this clearer for future guests. We can't wait to welcome you back for an even better experience!
by A verified traveler
Posted 15 Oct 2024
Hotel nice, not much you can walk to
Comment from Hotel Management
18 Oct 2024 by Tea Green - AFOM , Hotel Management
Thank you for your feedback! We’re glad you enjoyed the hotel. We appreciate your comments about the area and are always looking to improve. We hope to see you again!
by A verified traveler
Posted 13 Oct 2024
Room not cleaned one of days. My mom said they came in room while she was there but only swept floor. Left towels, trash.
Comment from Hotel Management
14 Oct 2024 by RS/GM, Hotel Management
Hello Tami,Thank you for your stay and for your kind review. We do not do a full cleaning of the room on a stayover especially if someone is in the room. Thank you for your understanding and hope to see you again.
by A verified traveler
Posted 4 Oct 2024
Everything ok
Comment from Hotel Management
4 Oct 2024 by RS/GM, Hotel Management
Thank you, Teresa. We appreciate your stay and feedback. Hope to see you soon again!
