Ratings based on 989 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Where do I even begin. Just pulling up in the parking lot I was nervous about how nice of a place this would be too stay in. We went in, looked okay. Checked in and,
We was placed in room 304, all seemed okay. Daughter wanted to take a bath. Getting water warm and tub wouldn't drain, started messing with the stopper, come to find out it had human feces in the drain! Called front desk, moved us to another room with only $10 credit to my bill without a manager there. Moved to room 320, got to that room and it had a floor air blower to dry the carpet in the room! Desk person said flood but mainly in the hall. Closet door mirror broken as well. Toilet wouldn't flush had to go get a plunger, that's probably why it flooded!
And Breakfast was 1 star if that.
Went to check out, the front desk lady said she would have a manager contact me but gave me a card with information on there to call tomorrow. Also she was shocked to see that the night desk help placed us in room 320. She confirmed that there was a flood IN THE ROOM NOT THE HALL the night before.
This whole experience was a nightmare! Paying $130 a night was definitely not worth it. Not to forget that they might have a inside pool, but the pool is not heated. Freezing cold water!
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Orvie,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
The clerk was talking to an employee that was leaving when we walked up. They went on talking about what they were doing later and when they would see each other again for 3 to 4 minutes before he even acknowledged we were there with a hello.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Regina,We apologize for the delay in being acknowledged during check-in. We understand how important it is to feel welcomed and attended to right away. We will address this with our team to ensure more prompt and professional service moving forward. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Breakfast was was limited no meat.
At 9am i was locked out of my room and had to go back down stairs from the 3rd
Floor to get my room key rescan because
The door code was changed
Comment from Hotel Management
24 Nov 2024 by Hotel Manager , Hotel Management
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your room key and the limited breakfast options. Your comfort and satisfaction are important to us, and we’ll work on improving these aspects to provide a better experience for our guests. We appreciate your patience and hope to have the chance to serve you better in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Vince,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. You can expect a still better experience next time. Please visit us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Didn’t like the way the shower curtain was mounted it was all over me in the shower
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you for your feedback. We apologize for the inconvenience with the shower curtain. We understand how uncomfortable that can be, and we'll look into making adjustments to improve the setup. Your comments are helpful, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Nice stay breakfast was good.
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Mark,Thanks for being a guest at our hotel. We’re glad to hear you had a nice stay and enjoyed the breakfast! We strive to provide a comfortable experience with great amenities, and it’s wonderful to know we met your expectations. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
Our jetted tub was not working. They told us about a reset button by the vanity. My husband located the reset button and it worked. We enjoyed our stay here.
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Vickie,Thank you for your recent stay at our hotel. We’re so glad to hear that you enjoyed your stay overall! We apologize for the initial issue with the jetted tub, but we’re happy it was resolved quickly with the reset button. Your feedback is valuable to us, and we’ll continue to ensure everything is in working order for future guests. We hope to welcome you back for another great experience.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear John,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Good value, staff accommodating.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words. We’re delighted to hear that you found value in your stay and that our team was able to accommodate your needs. Providing excellent service and a comfortable experience is always our goal, and it’s wonderful to know we met your expectations. We look forward to welcoming you back for another enjoyable stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Manager , Hotel Management
Dear Randy,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
