Ratings based on 468 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2023 on Wotif
Should have checked the recent reviews. This section of the island is in strife with Electricity and Gas being switched off and the locals of the Cove living off generators or just leaving the island. It’s a sad situation for them.
Most of the features listed in the booking ad were not in use.
- No Cafe
- No Watersports
- No Fitness Centre
- No Park
- No Bowls
- Only 1 place to eat with very limited choice
- worse of all, the pool was not in use.
We were told that the pool was out of order only 24 hours prior meaning there was no time to notify us. We were able to later find out from a local that the pool was out of use for a week and they believe it will not come back into use and that this was the beginning of the end.
Many of the units there are up for sale and there are regular break ins caused by Drug issues.
We tried to leave on the same day only to find out the 4.30pm Ferry was not on that day (Saturday) then left the next day. We just got our refund. The only restaurant shut at 7.30pm and we were in the room by 7.15pm counting down the hours to leave. Even though there seemed to be wifi, it wouldn’t connect. I asked one of the kitchen stuff about this and he said, “I thought there was never any wifi”
The next morning the next morning the Ferry was an hour late. We noticed distress from another person who was going to miss a flight.
This once beautiful resort is now a run down waste ground of what is used to be. It can’t have long left at this rate.
by A verified traveler
Posted 26 Feb 2023
All the facilities were closed. Staff did not know much. It was so bad we asked Expedia to move us. Couldnt get food. Couldnt do anything as nothing was open. Walking tracks closed. It was awful
by A verified traveler
Posted 2 Feb 2023 on Wotif
The resort was in a very dilapidated condition.
by A verified traveler
Posted 22 Jan 2023 on Wotif
I honestly don’t really know where to start.
Firstly, the facilities are abandoned. Not rundown, but abandoned. There were rusty spikes in the children’s playground. There was poo all over the pool (which the ducks loved using). In the first apartment we were in, there was black mould on lamps and the toilet didn’t work. We asked for a (paid) upgrade and the new place was better, until I discovered mould on one of the pull out mattresses.
There was almost no food options. There was no communication from staff about availability of food or facilities. We had to wait twenty minutes for service at the bar (while watching a bartender stack wine glasses) to be told that what we wanted was unavailable. No fresh fruit on the island, and ludicrously expensive for what was there (think $4 for a single serve of weetbix).
We left two days early. The receptionist didn’t care that we were leaving early, she just wanted to be rid of us.
If you’re thinking about going, keep in mind that it isn’t just old fashioned facilities that are a bit aged. These facilities are like Pripyat on the goldy, or like what happens when millionaires discard their expensive assets but still allow foolish patrons to book thinking that ‘it couldn’t possibly be that bad’. It’s bad - trust me.
by A verified traveler
Posted 19 Jan 2023 on Wotif
We liked that the property had great pool options for young and older guests. Main resort area and accomodation was wheelchair friendly however of three wheelchair toilets, only one was open. The room was clean and big, however no housekeeping and no wifi. Ferry driver Matt was nice and helpful.
Rundown and unkempt facilities, only one place to dine for dinner with tiny & pricey menu with desserts listed but not available for the whole stay, broken hire equipment with long wait periods for some items, staff available were nice but VERY understaffed, long waits for takeaway lunch (30 minutes just in queue), no information or communication on how to hire equipment or extra activities - had to seek this out ourselves, no access to activities listed on website such as massage, buffet, spa and more.
by A verified traveler
Posted 16 Jan 2023 on Wotif
Be prepared for this to be the most expensive crap hole you’ve stayed at.
The resort is seriously falling apart around you - paths in disrepair, rotten wooden railings, rusty bikes, kayaks with holes.
The cabin we stayed in the flames from the gas cook top kept going out so needed a watchful eye to make sure we didn’t get gassed out. Rust marks on the sheets. Water damaged floors.
The photos do not match the reality.
The meal prices are exorbitant for the quality you actually receive, the wait times for ordering meals and drinks can reach anywhere up to 30 minutes just to order and then 30-45 minutes for the food to arrive.
They did not have any desserts listed on the menu, only ice creams ($5 for a paddle pop)
Cans of soft drink are $5.
Coffee lines in the morning were ridiculous, with only one staff member taking the orders and making the coffee.
Be prepared and Take your own snacks and drinks - ignore the rule of not taking your own alcohol, they don’t seem to really care.
We did have the experience of watching influencers the resort had hired for advertising opportunities,
Take cash as they charge $1 every time you use eftpos. Don’t bother tipping. Service is not worth it.
by A verified traveler
Posted 16 Jan 2023 on Wotif
Beautiful island staff were amazing and rooms are great
by A verified traveler
Posted 8 Jan 2023 on Wotif
The area is beautiful, nice contact with nature , but the facilities are all run down, staff were rude and unhelpful , specially receptionist , amenities broken in the room, room dirty. This place has potential but needs to be looked after. No activities for kids. No transport offered to and from the room, no biggies to be rented out. Seu difficult to get around with kids .
by A verified traveler
Posted 5 Jan 2023
I had read previous visitor reviews, so I was expecting facilities to be not maintained and aged. When I arrived I was pleassantly surprised. The resort offered a budget resort style experience that we loved. It was easy going and great for kids. Our one bedroom lagoon view apartment was a generous size and clean, although the kitchenette was very small and difficult to cook in due to the minimal benchspace for food prep. We didnt eat at the restaurants because we had been advised that vegetarian options were low so we brought all our food with us. The pool was fabulous! Kids loved it. And the bike hire allowed us to explore the island areas on sealed roads without cars or traffic. Overall, It felt like a relaxed, easy going holiday in a SE Asian resort back in the early 2000's - I loved it!!
by A verified traveler
Posted 31 Dec 2022
Apartment was terrible dirty with dead cockroaches in the cutlery drawer and their feces all over the place. The dining table is in the balcony and was full of birds pup as well.
The property and facilities are outdated and useless.
The restaurant is short on offering and there’s only one working the others are closed permanently
Going to the beach is an adventure as there’s no transportation or pram or wheelchair possible way to get there
I can keep going…
