Ratings based on 115 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler from Saint George
Posted 5 Aug 2024
The place looks like its just hanging in there. The parking lot was cross between gravel and old asphalt. No pool, it was empty. The front lobby looked good and the room felt clean.
by A verified traveler
Posted 21 Jul 2024
Wish I could have parked where I could see my vehicle.
Comment from Hotel Management
23 Jul 2024 by GM, Hotel Management
Next time, if you tell us in advance, we will prepare a room by the window. Thank you for staying at our hotel.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by GM, Hotel Management
Dear Kelly,I apologize for the issues you experienced during your recent stay at our hotel. We strive for high standards and are sorry we fell short. We are addressing your concerns to prevent future occurrences.If there is anything we can do to make it right, please let us know. We hope to welcome you back for a better experience.Sincerely,Yong MunGeneral Manager
by A verified traveler
Posted 19 Jun 2024 on Hotels
No breakfast, but very friendly check in and check out service.
by A verified traveler
Think twice before reserving.
Posted 19 May 2024 on HotelsQuite a challenge trying to figure out lobby entrance.
Walked perimeter of building to find it, as all doors are locked (well its secured).
Leave it to one bad egg to ruin it for all, upon checking in was informed room deposit of $100 for damages.
Checked into room, reserved for 2 occupants, only received one set of bath linens. Really outdated and very noticeable wear and tear on establishment. Got 4 hours of sleep, lots of noise outside.
Was already up at 450 am due to uncomfortable bed and outside noise. Left at 0500 am to get back on road, sadly continental breakfast starts at 0700 and lobby locked so slid door key card under door with note requesting email receipt due to business trip.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Shirley,Thank you for choosing to stay with us at our hotel. We are very sorry to hear that you experienced some inconveniences. However, please understand that the side door of the hotel is secured and can only be opened with a key card for the safety of our guests. The room you stayed in is equipped with amenities for two people. Additionally, please note that our hotel is an economic level brand. We appreciate your understanding and look forward to welcoming you again in the future. Thank you.
by A verified traveler
Posted 3 Dec 2023
Old. Water faucet and shower head problems.
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Knights, Hotel Management
I'm sorry for the unsatisfactory stay. We regret that it did not meet your expectations. We will strive to provide a better service on your next visit. Thank you
by A verified traveler
AWFUL
Posted 5 Oct 2023 on HotelsRequested King on 1st floor. Got Double on 2nd floor. There was NO elevator as stated on Website. The refrigerator didn't work. NO breakfast as stated on Website.
Comment from Hotel Management
6 Oct 2023 by Knights, Hotel Management
Hi Dale,I apologize that your overnight stay was not satisfactory. However, it doesn't seem fair to raise these complaints. When you checked in, we clearly informed you about the hotel's conditions. We couldn't offer the king-size room due to a water heater malfunction, breakfast wasn't available, and you agreed to check in for the full-size bed room with a 10 discount. Additionally, we immediately replaced the faulty refrigerator upon your feedback. We understand that this may have inconvenienced you, but equipment malfunctions can occur unexpectedly and may be beyond the hotel's control. We're sorry for any inconvenience and will strive to provide a better experience during your next visit. Thank you.
by A verified traveler
Posted 20 Aug 2023
Although the Expedia and their own hotel website (along with their property on site billboard) indicates "includes free breakfast", there was NOTHING at all of any kind.
