Ratings based on 63 Verified Reviews
4.4 Room cleanliness
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Agustin,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 25 Aug 2024
It's conveniently located with easy access to CMU, downtown etc. We love staying in this property. This is our 4th stay. we stay here when we come to drop off our kid to college or visit her. Apartment is very neat, self sufficient even for longer stays. Love it
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Peyton,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 31 Jul 2024 on Hotels
There was only 1 Tv in the common area of a 3br suite.
Comment from Hotel Management
7 Aug 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Ashley, Thank you for sharing your feedback with us regarding the TV situation in the common area of the 3-bedroom suite. We appreciate your input as it helps us understand areas where we can enhance our guests' experience. Rest assured, your comments will be shared with the relevant team for review and consideration. Should you have any additional feedback or if there are other aspects you'd like to address, please feel free to reach out. Sincerely, Team Kasa
by A verified traveler from Minneapolis
Posted 8 Jul 2024
Beautiful space with lots of amenities
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Kyunghui,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 2 Jun 2024
Directions regarding parking were at times confusing...counter tops were sticky...had to clean before using...otherwise everything was as expected
Comment from Hotel Management
14 Jun 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Joseph, We appreciate your detailed feedback and apologize for any confusion with parking directions and cleanliness issues encountered during your stay. Your insights are crucial to us, and we will take immediate steps to enhance our directions and ensure impeccable cleanliness standards. Thank you for sharing your experience with us. We look forward to welcoming you back soon! Best regards, Team Kasa
by A verified traveler from ST. LOUIS
Posted 22 May 2024
Much more like a home than a hotel room!
Comment from Hotel Management
24 May 2024 by Kasa South Side Pittsburgh, Hotel Management
Hello Mark, We appreciate your positive feedback and are thrilled to hear that you found our property to be homely. Your comments inspire us to continue creating a welcoming environment for all our guests. We look forward to hosting you again for another comfortable stay! Best regards, Team Kasa
by A verified traveler
Pretty, Pretty Good
Posted 6 May 2024 on HotelsOur stay at the Kasa South Side was good. Not fantastic - but pretty good! Pls read to the end to get our full input...
We had a bunch of issues that were pretty irritating (pull-out bed was not usable... it was ONLY springs and there were no sheets; thermostat was hard to figure out... it was missing the cover with instructions; the parking/entering building was confusing upon arrival & the parking lot was on the complete opposite end of the building from our Kasa; only one set of elevators gets to the parking garage (which was not communicated... so it was confusing how to navigate to/from Kasa); the communication received via text was confusing and not accurate... they provided incorrect links to road closures. Also, there was a serious party going on at a neighbor's apartment that lasted past 5am... so all-in-all you would think we had a bad time... but, honestly, we didn't. We had a great time. Here's why...
1) the Kasa South Side is in a good location
2) it has a nice pool/hot tub
3) it has a great common area
4) apartment was clean and had most of the amenities needed. Wish it had sheets for the pull-out, and a larger frying pan, cooking spray, and a spatula in the kitchen.
5) beds were very comfortable
6) appliances were easy to use (other than the thermostat)
We loved exploring Pittsburgh and the apartment was the right size & had the amenities we needed to enjoy our trip. There is definitely room for improvement, but overall it was a pretty good experience.
Comment from Hotel Management
9 May 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Lauren, Thank you for choosing Kasa South Side for your stay and sharing your detailed experience with us. We appreciate your insights on the amenities and areas for improvement. It's great to hear that you enjoyed exploring Pittsburgh and found our location convenient. We value your feedback and will work on enhancing the aspects you mentioned. Looking forward to welcoming you back for an even better experience in the future. Best regards, Team Kasa
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Kasa South Side Pittsburgh, Hotel Management
Hi Jenna,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
