Ratings based on 626 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 28 Aug 2024
What I didn’t like lift never worked
by A verified traveler
Posted 3 Aug 2024
by A verified traveler
Posted 1 Aug 2024
Didn’t like anything we didn’t stay as room was far too small.
I have emailed you regarding a full refund as hotel was fully booked and couldn’t give us another room
Comment from Hotel Management
3 Aug 2024 by Josh - Night Manager, Hotel Management
Dear Irene, We are disappointed to hear we did not meet all expectations on your most recent stay. Guest experience is of the upmost importance to us, and we take all feedback very seriously. We would be happy to discuss this further if you would like to call the hotel direct. Regards, Josh, Night Manager
by A verified traveler
Posted 21 Jul 2024
Clean place, staff really helpful and kind. Had an upgrade given to me, which was excellent and appreciated. Thanks and hope to see you all soon.
Comment from Hotel Management
29 Jul 2024 by Connor - Duty Manager, Hotel Management
Dear Robyn,Thank you for taking the time to review your stay with us. We are delighted to read that you liked your upgraded room and we hope to be able to welcome you back again in the near future.Kind Regards,Connor - Duty Manager
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Connor - Duty Manager, Hotel Management
Dear Mary,Thank you for taking the time to review your recent Lyndene stay. We are happy to read that you enjoyed your time here with us and we hope to be able to welcome you back again in the near future.Kind Regards,Connor - Duty Manager
by A verified traveler
Posted 10 Jul 2024
The room we had too small
One of the entertaining rooms stunk of damp
Comment from Hotel Management
18 Jul 2024 by Connor - Duty Manager , Hotel Management
Dear Christine,Thank you for taking the time to review your recent stay here with us at the Lyndene. Please note that you are able to select a number of different room types and sizes online at the time of booking to best suit your needs and budget. All of the measurements for these rooms are clearly in the description too.Kind regards,Connor - Duty Manager
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Connor - Duty Manager , Hotel Management
Dear Lyn,Thank you for taking the time to review your recent stay here with us at the Lyndene. We are delighted to read that you enjoyed your time with us and we hope to be able to welcome you back again in the near future.Kind Regards,
by A verified traveler
Posted 6 Jul 2024
Absolutely dirty discusting hotel returned home today from the lyndene hotel 3 nights , room was like a closet with old fashion wardrobe and dresser. .room for two wanted twin beds it was a double that unless you are 5 stone and like a matchstick can get in side of bed
At first bedding looked clean but i notised that there was some sort of stain under the duvet cover,
On checking i found the most discusting site. Human excrement on the quilt . ,i reported the issue to reception desk and was told it will be reported to head of houskeeping Not manager) and to return back to desk laterb.cleaner came up and only changed the duvet.on asking to change whole bedding was told would have to pay for the privalege.of clean bedding .
NO APOLOGIE, and no manager
Then got a call stated idlmy friend parked in wrong bay after paying £25 to park on hotel carpark .was given bay no 2 with key and a notice to show on window screen given by the receptionist .
She made a total show of me in front of other customer. Stated noNo she gave me bay no 11. Again she never apologiesed when i showed her the key and the notice that she gave me
I would strongly advice stay clear of this rundown hotel and save your money
Comment from Hotel Management
18 Jul 2024 by Connor - Duty Manager , Hotel Management
Dear Anette,Thank you for taking the time to review your recent stay here with us. We are disappointed to read that you felt let down during your recent stay. Upon you noticing a stain (of an unknown to us substance of the duvet) our team did change the bedding when they were made aware of this. As the linen comes serviced from a external supplier directly. I will contact them to discuss how stained bedding has arrived back with us. Please note that you are able to book different room types and sizes online at the time of booking if you didn't wish to have a double bed. Kind Regards,Connor - Duty Manager
by A verified traveler
Posted 28 Jun 2024
I loved my little room very quiet bed was so comfy and the food was lovely entertainment was ex
Comment from Hotel Management
29 Jun 2024 by Connor - Duty Manager , Hotel Management
Dear Margaret,Thank you for your kind words. We are thrilled to read that you had a good time here with us and we hope to be able to welcome you back again in the near future.Kind Regards,Connor - Duty Manager
