Ratings based on 426 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Ramon
Posted 30 Dec 2024
Hotel was great. The only issues were there was a wedding at the hotel and only one elevator was working so wait time to get on the elevator was usually 15 to 20 minutes at all times.
by A verified traveler
Posted 30 Dec 2024
Good value, clean, newer hotel, next to the freeway, lots of food options 1 minute away, gas station near by..
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 23 Dec 2024
We have stayed here for business and personal trip,
The breakfast is ok for free.
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, Jessica, for your wonderful 5-star review! We’re delighted to hear that you enjoyed your stay with us, whether for business or personal trips. We appreciate your feedback on the breakfast and are always looking for ways to improve. We hope to welcome you back soon! Safe travels!
by A verified traveler from Tempe
Posted 21 Dec 2024
Unfortunately the internet went down hard for 2 days. The last 2 visits were a ok.
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, Terry, for your 4 out of 5 review. We’re sorry to hear about the internet issues during your stay and understand how frustrating that can be. We appreciate your patience and are glad to know that your previous visits were satisfactory. We’re working on improving our services and hope to provide you with a seamless experience on your next visit. Safe travels!
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, Keith, for your fantastic 5 out of 5 review! We’re thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon. Safe travels!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, Fabian, for your excellent 5 out of 5 review! We’re delighted to hear that you had a wonderful stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon. Safe travels!
by A verified traveler
Posted 15 Dec 2024
Did not ask for ID at check in or verify that the credit card was mine.
Had to go back and forth to the desk 3 TIMES TO GRT KEYS THAT WORKED AND THE ENDED UP HAVING TO SWITCH US FROM THE KING ROOM THAT WE RESERVED TO a 2 queen room.
The lady actually had the gall to say that I should be happy that I was not being charged an increased rate for the QUEEN ROOM.
TOTALLY UNPROFESSIONAL AND INCOMPETENCE SQUARED!
Comment from Hotel Management
18 Dec 2024 by Hampton Manager, Hotel Management
Christine,Thank you for choosing the Hampton Inn San Jose Cherry Ave for your business/leisure travel. I want to apologize for the comments made by my agent that assisted you. Please note, we will be speaking to our entire staff at the front desk. We look forward to see you again when your travels bring you back to San Jose.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, David, for your feedback and for taking the time to share your experience. We’re sorry to hear that your stay didn’t fully meet your expectations. Your comments are important to us, and we’ll use them to improve our services. We hope you’ll consider staying with us again in the future. Safe travels!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Joey G, Hotel Management
Thank you, Joseph, for your 4 out of 5 review! We’re glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we’re always looking for ways to improve. We hope to welcome you back soon for an even better stay. Safe travels!
