Ratings based on 2,058 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It is convient, rooms are Okay but the shuttle serves were terrible! I waited for the shuttle for over an hour with my 86 year old father.
by A verified traveler from Lawrenceville
Posted 15 Nov 2024
Very old and smelly rooms. Shower was also set on a slow pressure. But for the price it was okay.
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. We take cleanliness and comfort seriously, and we’ll definitely look into the issues you mentioned with the rooms and shower pressure to ensure we’re providing a better experience for future guests. We appreciate you recognizing the value of the price, and we hope you’ll consider staying with us again so we can provide you with a more enjoyable stay.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
We’re really sorry to hear that your stay didn’t meet expectations. Providing a positive experience is very important to us, and we deeply regret that we fell short in your case. If you’re open to it, we’d appreciate more details about your experience so we can address the issues you encountered and improve moving forward. Thank you for sharing your feedback, and we hope you’ll give us another chance to make it right.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with us. It’s always our goal to provide a 5/5 stay for our guests, and we’re so glad we could meet your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you for sharing your thoughts. We’re sorry to hear that your stay didn’t fully meet your expectations. We value your feedback, and we’ll be addressing the areas you mentioned to improve the overall experience for our guests. If you have any specific concerns you'd like to share, please feel free to reach out. We hope to have the opportunity to provide you with a better stay next time.
by A verified traveler
Posted 13 Nov 2024
Everything would have been great if someone would answer their phones at the front desk and if their housekeeping will not be knocking on door at 10 am when check out is 11. Otherwise excellent amenities.
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you for the great review and your feedback! We’re thrilled to hear you enjoyed the amenities. We apologize for the inconvenience you experienced with the front desk and the early housekeeping knock. We’ll definitely work on improving our communication and timing to ensure a more seamless experience for our guests. We appreciate your understanding and hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your stay didn’t fully meet your expectations. We value your input and will be looking into the areas you mentioned to make improvements. If you have any specific concerns you'd like to share, please feel free to reach out. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
We’re really sorry to hear that your stay didn’t meet expectations. Providing a positive experience is very important to us, and we deeply regret that we fell short in your case. If you’re open to it, we’d appreciate more details about your experience so we can address the issues you encountered and improve moving forward. Thank you for sharing your feedback, and we hope you’ll give us another chance to make it right.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with us. It’s always our goal to provide a 10/10 stay for our guests, and we’re so glad we could meet your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
Keep up great job
Comment from Hotel Management
17 Nov 2024 by Travelodge SFO, Hotel Management
Thank you so much for your kind words and 5-star review! We’re thrilled to hear you had a great experience, and we’ll definitely keep working hard to maintain that high standard. We look forward to welcoming you back soon!
