Ratings based on 962 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Savera Guest Service Team, Hotel Management
Dear Linda,Thank you for sharing your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations. We take all feedback seriously and will work on the areas you’ve highlighted to improve our service. We hope to have the opportunity to welcome you again in the future.Best regards,
by A verified traveler
Posted 11 Nov 2024
The staff are very friendly and helpful. The rooms are very comfortable.
Comment from Hotel Management
12 Nov 2024 by Savera Guest Service Team, Hotel Management
Thank you so much, Sharon! We're thrilled to hear you enjoyed our friendly staff and comfortable rooms. It was a pleasure having you, and we look forward to welcoming you back soon!Warm Regards
by A verified traveler
Posted 7 Nov 2024
The room that I was given had a broken kettle, which was replaced immediately I had reported it.
The room was average, and it was disappointing to have a creaky mattress, and to wake up facing a wall covered in stains, and crayon scribbles. For a cool autumn evening the room was overly hot, reaching 24.5 C with the window open and no way to control the temperature.
The staff are polite and friendly.
The restaurant has nice Indian food, but I did have trouble with one of my dishes which was served with lashings of the ingredients that I had carefully and clearly explained that I was unable to eat - so be super clear if you have allergies etc.
I did not have the breakfast, so cannot comment.
Parking at the back of the hotel is very convenient.
There is a restaurant next door which serves standard pub-grub and a large Sainsbury's (not obvious as it is a side entrance) directly opposite the front of the hotel.
The hotel is a short walk from the train station.
Comment from Hotel Management
7 Nov 2024 by Savera Guest Service Team, Hotel Management
Dear guest, Thank you for your feedback. We're glad you appreciated our prompt service, friendly staff, and convenient location. We apologize for the issues with the room condition and temperature, as well as the mix-up with your dietary request in the restaurant. Please know we’re addressing these concerns to improve our guest experience. We hope to welcome you back for a more comfortable stay.
by A verified traveler
Posted 3 Nov 2024
A nice hotel for getting into the centre of London.
Comment from Hotel Management
4 Nov 2024 by Savera Guest Service Team, Hotel Management
Dear guest, Thank you for your feedback! We're glad you enjoyed our convenient location for reaching central London. We hope to welcome you back for another pleasant stay soon!
by A verified traveler
Posted 29 Oct 2024
Very old hotel, noisy beds.
Comment from Hotel Management
3 Nov 2024 by Savera Guest Service Team, Hotel Management
Dear Patricia,Thank you for your review and for choosing to stay with us. We’re committed to creating a comfortable experience for our guests, and your feedback is essential as we continue to make enhancements. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Warm regards,
by A verified traveler
Posted 25 Oct 2024
Could have been better for the price i paid
Comment from Hotel Management
3 Nov 2024 by Savera Guest Service Team, Hotel Management
Dear Neha,Thank you for sharing your thoughts with us. We strive to deliver excellent value and are continually working to enhance the experience for our guests. We hope to welcome you back in the future and provide you with a stay that meets and exceeds your expectations.Warm regards,
by A verified traveler
Posted 16 Oct 2024
good place for the price , the comfortable bed and clean sheets.
Comment from Hotel Management
17 Oct 2024 by Savera Guest Service Team, Hotel Management
Dear guest, Thank you for your feedback! We’re pleased to hear that you found our hotel a good value for the price and enjoyed the comfortable bed and clean sheets. Your satisfaction is important to us, and we’re glad we could meet your expectations.We hope to welcome you back soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Savera Guest Service Team, Hotel Management
Dear guest, Thank you for your amazing review!We are looking forward to welcoming you again in the future!
by A verified traveler
Posted 8 Oct 2024
Nice & clean, staff where ok...
The shower needs a little update... A little worn out small bits of the wall.... Also tap water came out more then the tap itself.
Bedroom was perfect....
I rang for more toilet rolls they gave them straight away.
I asked for more pillows & they sorted it out straight away.
Very good service...
Not much different varieties in buffet.
It was ok but need more warm food, it would be great.
I had dinner it was good the amount of food.
Food was hot not bad for around £12.
A group of people came in and they got a judge of water & paper napkins but I wasn't offered any of this at all.
I know these people didn't ask for it as they walked very close to me & I could hear all that they where saying before they sat down & that is when the judge was placed on the table.
Do they just give water of judge to group's of people?.
There was white material napkins on the table but no good if your eating something red or orange.
Over all I give this hotel a 3 & a half star...
Anyway, this is my OPINION & advice white bed sheets isn't a good idea but the beds are very beautiful & super clean.
It's just if something happens specially if you have children & something is spilt or falls on the bed sheets by accident.
It's difficult to take out and alot of hard work.
Comment from Hotel Management
10 Oct 2024 by Savera Guest Service Team, Hotel Management
Dear guest,Thank you for your detailed review. We're glad you enjoyed your stay and appreciated the clean rooms and prompt service for extra toilet rolls and pillows. Your feedback regarding the shower and room details is noted, and we will work on improving those areas.Regarding the buffet, we would like to clarify that our breakfast is a continental style with cold options, but we also offer a separate menu for hot food items. We apologize if this wasn't made clear during your visit, and we’ll ensure better communication on this in the future.As for the jug of water, it was provided to a group who had booked in advance and requested it, but we are more than happy to offer water to any guest upon request.Thank you for your suggestions, including your comments about the white bed sheets, and we hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 2 Oct 2024
I have stayed here many times over the years. Yes there could be some updates to the rooms. The linen is always spotless.. and bathrooms clean. The staff have always been very nice and helpful when needed.
I enjoy staying there.
Comment from Hotel Management
3 Oct 2024 by Savera Guest Service Team, Hotel Management
Dear guest, Thank you for your continued loyalty and for sharing your feedback. We're thrilled to hear that you've enjoyed staying with us over the years and that our team has always been helpful and friendly. We take great pride in maintaining a high level of cleanliness, and we're glad to know you appreciate the spotless linens and clean bathrooms. We're always looking for ways to improve, and your comments about room updates are valuable to us. We look forward to welcoming you back soon!
