Ratings based on 2,235 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Stellar
by A verified traveler
Posted 23 Nov 2024
Very nice
by A verified traveler
Posted 22 Nov 2024
Found a cockroach in bathroom. Paper and wrapper under the sheet. Stayed last year and was very pleased. This stay was altogether very disappointing. Cleanliness was seriously lacking.
Comment from Hotel Management
22 Nov 2024 by Zack, Casco Bay Hotel., Hotel Management
Thank you for your valuable feedback. I sincerely apologize for the shortcomings in cleanliness during your stay, as this is far from the standard we strive to uphold. We are taking immediate steps to address these issues and ensure they do not happen again. Your previous satisfaction with us means a lot, and we deeply regret letting you down this time.
by A verified traveler
Posted 22 Nov 2024
Very good
Comment from Hotel Management
22 Nov 2024 by Zack, Casco Bay Hotel., Hotel Management
Thank you for your glowing review! We’re thrilled to know that your stay with us was exceptional and that we met your expectations. Your kind words are a great motivation for our team to continue delivering outstanding service. We truly value your patronage and can’t wait to welcome you back for another wonderful experience. Should you need anything for your next visit, please don’t hesitate to reach out!
by A verified traveler
Posted 20 Nov 2024
Good stay
Comment from Hotel Management
22 Nov 2024 by Zack, Casco Bay Hotel., Hotel Management
Thank you for your kind words! We’re thrilled to know you enjoyed your stay. Your feedback motivates us to continue delivering exceptional experiences. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Nov 2024
Very convenient location right off the highway and walking distance to the mall. Facility definitely needs updating of wear and tear but it was pretty clean. Bed was comfortable, included a microwave and fridge/freezer, but TV was not a smart TV to stream. Overall a good option for a quick stay.
Comment from Hotel Management
19 Nov 2024 by Becky, Casco Bay Hotel., Hotel Management
Thank you for your thoughtful review! We’re glad you enjoyed our convenient location and amenities like the comfortable bed, microwave, and fridge. We appreciate your feedback about the facility and TV and will keep it in mind as we work on updates. We’re pleased to have been a good option for your stay and hope to welcome you again in the future!
by A verified traveler
Posted 18 Nov 2024
In general I would say this hotel is average at best. Lots of stuff left in the hallways. The Customer Service was lacking. No greeting upon entering the hotel. I asked about the area and the response was lacking.
The rooms were clean but lacking some small conveniences.
Comment from Hotel Management
19 Nov 2024 by Becky, Casco Bay Hotel., Hotel Management
Thank you for sharing your thoughts. We’re sorry we fell short in some areas and appreciate your feedback to help us improve. It’s great to hear you found the rooms clean, and we’ll work to enhance the overall experience. We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
It was easy with all the restaurants around and the mall right there.
Comment from Hotel Management
18 Nov 2024 by Becky, Casco Bay Hotels., Hotel Management
Thank you for your wonderful review and perfect rating! We're delighted that our convenient location, with restaurants and the mall nearby, made your stay enjoyable. We hope to host you again on your next visit!
by A verified traveler from Levis
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Becky, Casco Bay Hotels., Hotel Management
Thank you for your amazing 5/5 rating! We're so glad you had a great experience with us. Your satisfaction means the world to our team, and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Becky, Casco Bay Hotels., Hotel Management
Thank you for the glowing 5/5 review! We're thrilled to know you had such a positive experience. Your support motivates us to keep delivering the best service possible. We’d love to host you again soon—until next time!
