Ratings based on 975 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Nice and friendly
Comment from Hotel Management
20 Jan 2025 by Hotel Management, Hotel Management
Dear Kin, Thank you for your kind words! We are thrilled you had a pleasant experience with us at Extended Stay America. It’s wonderful that our staff made a positive impression. Your compliments are joyfully shared with the team. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
by A verified traveler
Posted 17 Jan 2025
Nice suite; slim pickin's for b'fast.
by A verified traveler
Posted 9 Jan 2025
They should not be taking paying guests when the hotel is obviously used as housing for low income families and immigrants. It was impossible to get in and out of the parking lot with all the kids waiting for school buses that would block you in. The supposed breakfast was just granola bars and packet oatmeal but it was all gone by 8am by the families and not replenished. The noise level was extreme! Kids running nonstop up and down the hallways and just overall chaos. They put me in a room across from the laundry room which seemed like a hangout and the garbage room was two doors down and the hallway reeked. When I first walked into my room I was shocked by the smell. I had to go buy room freshener. The kitchen was not stocked. They handed me unwrapped a single fork, spoon, plate. No cup or mug or knife. The mattress was so hard I woke up in pain. I moved to the marriot peobody I couldn’t take it anymore. I would not recommend this place to anyone.
Comment from Hotel Management
10 Jan 2025 by Hotel Management, Hotel Management
Dear Colleen, Thank you for providing detailed feedback on your recent stay. We are sorry that your experience did not meet your expectations and for the discomfort and inconvenience you encountered. Please accept our sincerest apologies. We understand your frustration and will be addressing these concerns with our team to ensure better management of these areas. Your feedback regarding the timely replenishment of breakfast items is especially valuable, and we will work to improve this going forward. Please feel free to reach out to us directly, and we will ensure your future stay is more comfortable and pleasant.Sincerely,Hotel Management
by A verified traveler
Posted 7 Jan 2025
Nice and clean
Comment from Hotel Management
7 Jan 2025 by Hotel Management , Hotel Management
Dear Guest,Thank you for sharing your feedback! Extended Stay America is delighted to hear you found your stay nice and clean. Providing a comfortable and welcoming environment is always our priority, and we hope to host you again soon!Sincerely,Hotel Management
by A verified traveler
Posted 6 Jan 2025
For the nightly price it was a excellent stay
by A verified traveler
Posted 5 Jan 2025
Not clean at all
Comment from Hotel Management
6 Jan 2025 by Hotel Management , Hotel Management
Dear Mercedes, Thank you for sharing your feedback. We understand the importance of a clean and comfortable environment, and we are sorry to hear that your room did not meet your expectations. Your concerns have been noted, and we will make sure to address them moving forward. We hope to provide you with a much better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 31 Dec 2024
The floors were dirty in hallway
Comment from Hotel Management
1 Jan 2025 by Hotel Management, Hotel Management
Dear Sheila, Thank you for choosing to stay with us at Extended Stay America and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits. Happy New Year!Sincerely,Hotel Management
by A verified traveler from Montreal
Posted 31 Dec 2024
It's not their fault, but it's basically in the middle of nowhere lol. But it's very calm and quiet and clean. Staff was nice and amazing. I very much will go back despite it being further away from everything.
by A verified traveler
Posted 28 Dec 2024
You have to order and pickup any and all kitchen supplies including glasses, cutlery and plates from the front desk. No coffee maker or dishwasher. Breakfast is very limited. Parking lot wasn't plowed 6 days after snow.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Johanna E, Thank you for staying at our hotel. We are happy your overall experience was pleasant; however, we want to apologize if we did not meet all of your expectations and regret the inconvenience caused.We appreciate you taking the time to share your concerns. We hope to accommodate you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 Dec 2024
Staff very friendly, cleaned and can even cook !
Comment from Hotel Management
28 Dec 2024 by Hotel Management, Hotel Management
Dear Franklin, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your clean, comfortable suite, fully equipped kitchen, and friendly staff. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to welcome you again for another flawless stay. Until then, enjoy your holidays!Sincerely,Hotel Management
