Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Beautiful building, location is stunning on the lake with easy access to getting around Kelowna and area. Great restaurants on property and staff were both professional and personable.
Comment from Hotel Management
19 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Cathy - Thank you so much for your wonderful 5-star review! We’re thrilled to hear you enjoyed your stay with us and found our building beautiful and our location stunning. It’s fantastic to know you appreciated the easy access to Kelowna and enjoyed our on-site restaurants.Our team strives to provide both professional and personable service, and your kind words mean a lot to us. We hope to welcome you back for another memorable stay in the future!
by A verified traveler from Victoria
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Brenda - Thank you for the perfect rating! We're so pleased to know you had a fantastic experience. We can't wait to welcome you back again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Jackie - Thank you so much for the perfect 5 out of 5! We’re thrilled you had an exceptional experience and truly appreciate your support. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
Great location and amenities. Nice property.
Water pressure in the shower was weak.
Comment from Hotel Management
18 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Barrie - Thank you for sharing your feedback and for rating us 4 out of 5! We're glad you enjoyed our location, amenities, and the property overall. We appreciate your note about the shower's water pressure and will share it with our maintenance team to address the issue. Your input helps us improve for future visits.We look forward to welcoming you back and ensuring an even better experience next time!
by A verified traveler
Posted 16 Nov 2024
Loved it!! Amazing service and the candy sweets bar was a great touch.
Comment from Hotel Management
18 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Crystal - Thank you for the wonderful 5 out of 5 review! We're so glad to hear you loved your experience with us, and we're thrilled you enjoyed the candy sweets bar—it’s always great to add a little extra sweetness to your visit. We look forward to welcoming you back for another amazing experience soon!
by A verified traveler from Fort Simpson
Posted 14 Nov 2024
The communication from the resort was great. They sent message prior to arrival and they were helpful with questions and requests. The waterfront view was beautiful and it was lovely to hear the sound of the moving water from the lake.
Comment from Hotel Management
14 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Raquel - Thank you for taking the time to share your feedback with us. We're delighted to hear our team’s communication helped make your stay enjoyable and you appreciated the beautiful waterfront view and the calming sound of the lake. It’s wonderful to know these aspects contributed to a relaxing experience. If there’s anything we can do to make your next stay even more exceptional, we’d love to hear from you.
by A verified traveler
Posted 13 Nov 2024
Staff were very friendly.
My friends and I celebrated my birthday at Kelowna and stayed at this hotel. They even upgraded our room. Highly recommend booking :)
Comment from Hotel Management
13 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Cleopatra - Thank you so much for your wonderful review! We’re thrilled to hear you chose to celebrate your birthday with us here in Kelowna and that you enjoyed your time with friends. It’s fantastic our team could make your stay extra special with a room upgrade – we believe birthdays deserve those extra touches!
by A verified traveler
Posted 13 Nov 2024
In need of a makeover, it’s out of the way with no convenience stores or dining nearby
Comment from Hotel Management
13 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello DavidThank you for sharing your feedback. We’re sorry to hear our location felt a bit remote during your stay. While we’re set in a quieter area, we do have two on-site restaurants to make dining convenient—Maestro's Mediterranean, with vibrant, Mediterranean-inspired dishes, and Lakeside Dining, where you can enjoy refined cuisine with stunning lake views. Both provide a unique dining experience just steps from your room!For added convenience, we also offer 24-hour snacks and essentials for purchase at the Manteo Pantry. Whether you need a quick bite or a forgotten item, the Pantry has a variety of options to make your stay more comfortable.We appreciate your feedback about our facilities, and we’re continually working on enhancements to keep our property inviting for our guests. Thank you again, and we hope to welcome you back to experience our ongoing improvements.
by A verified traveler
Posted 12 Nov 2024
The resort is so beautiful. The wellness, massage and facial were amazing. There was wine tasting and yoga that was included. I wasn't able to attend either but nice perk. They should list that on the website. I found the 2 indoor pools cold but hot tubs and steam room were nice. They need to do some upkeep to walls and carpets in hallways. Very stained and scuffed.Still would stay again.
Comment from Hotel Management
12 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Amber - Thank you for sharing your experience! We’re delighted you enjoyed our beautiful resort and had such a positive time with our wellness treatments. It’s great to hear the massage and facial left you feeling rejuvenated, and we’re glad you found our wine tasting and yoga offerings appealing, even if you couldn’t attend this time. Your suggestion to list these on our website is a fantastic one, and I’ll share it with our team to make sure future guests can fully plan their experience.I’m sorry to hear the indoor pools weren’t as warm as you’d hoped—your feedback helps us ensure every part of our amenities feels inviting. We also appreciate your comments on our hallways, and please rest assured we’re taking steps to keep our property looking fresh and welcoming.Thank you again for staying with us, and we look forward to welcoming you back for an even better experience next time!
by A verified traveler
Posted 12 Nov 2024
Bed was made, bedding was dirty from previous guests… It was my third time there in a month, how many times did I sleep in dirty sheets??!?!?
Comment from Hotel Management
12 Nov 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello - Thank you for bringing this to our attention, and we sincerely apologize for the issues you experienced during your recent stay. It is absolutely unacceptable you were provided with bedding that had not been properly cleaned, especially after returning for a third visit. Your comfort and satisfaction are our top priorities, and we understand your frustration.We want to assure you we take your concerns seriously, and we will be addressing this with our housekeeping team immediately to ensure this does not happen again. We take pride in maintaining the highest standards of cleanliness, and I deeply regret we did not meet those standards for you.Please feel free to reach out to me directly if there is anything further we can do to make this right or to ensure a more pleasant experience during your next visit. We truly value your patronage and hope to have the opportunity to restore your trust in our hotel.
