Ratings based on 1,843 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
The beachfront view at this property is amazing!! We really enjoyed it. Customer service was not too great though. We had issues with our keys a few times, with the hot water and housekeeping service. I think we’ll try a different hotel next time. I do want to take the time to share my feedback with the hotel though to help improve services in the future.
Comment from Hotel Management
8 Jan 2025 by Manager, Hotel Management
Hello Diana, We appreciate your feedback regarding the beautiful beachfront view. We're sorry to hear about the challenges you faced with customer service. Your insight is valuable, and we encourage you to share your detailed feedback with the hotel directly for their review and improvement. Thank you for taking the time to help us enhance our services for future guests.
by A verified traveler
Posted 5 Jan 2025
La Copa in was perfect for my stay with my daughter. The pool and hot tub are wonderful, the view is lovely and the breakfast is the best breakfast that I have had included in a stay.
Comment from Hotel Management
8 Jan 2025 by Manager, Hotel Management
Hello Jamie,We are delighted to hear that you and your daughter enjoyed your stay at La Copa. Our team takes great pride in providing a relaxing atmosphere, stunning views, and delicious breakfast options. Your positive feedback is truly appreciated and we hope to welcome you back again soon.
by A verified traveler
Posted 4 Jan 2025
Beautiful location. Super clean. Comfy beds. Pet friendly and the best breakfast on the island. Highly recommend didn’t want to leave.
Comment from Hotel Management
7 Jan 2025 by Manager, Hotel Management
Hello Adrien,We are delighted to hear that you enjoyed our beautiful location, clean rooms, comfortable beds, and delicious breakfast during your stay. We appreciate your recommendation and look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Jan 2025
The staff was wonder. Their pool was decent. The food was good.
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Alyssa,We are delighted to hear that you found our staff wonderful and enjoyed the food during your stay. Your feedback on our pool is valuable, thank you for sharing your experience. We hope to welcome you back soon so you can enjoy our hospitality once again.
by A verified traveler
Posted 28 Dec 2024
Loved the complimentary breakfast! The pool was very clean and the hot tub was the perfect temperature. Keep up the great work!
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello David,We are thrilled to hear that you enjoyed our complimentary breakfast and found our pool and hot tub to your liking. Your positive feedback is much appreciated and motivates us to maintain our high standards. Thank you for taking the time to share your experience with us!
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Manager, Hotel Management
Hello lukas, We appreciate you choosing our hotel for your stay. If there were any aspects that did not meet your expectations, please reach out to us so we can address them accordingly. We hope to welcome you back in the future to provide you with an improved experience.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello kylie,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another excellent experience.
by A verified traveler
Posted 13 Dec 2024
Location
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Braycen,We appreciate your feedback regarding our hotel's location. Your input is valuable as we strive to provide the best experience for all our guests. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you again for sharing your thoughts with us.
by A verified traveler
Posted 2 Dec 2024
We stayed at this property in April, and our experience was great. So we returned with my kids and her sister and daughter. We rented three rooms for three nights. Every night, the hotel was loud and sleep was interrupted. Our bathroom door was very wonky, and the kids' patio door was very difficult to open. The chlorine in the pool and hottub was really strong. We asked a few times at the front desk for one of our rooms to be moved due to noise, and was told it would cost an extra $60/night. It wasn't the same experience as it was in April, and we won't be back.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Laura, We appreciate you choosing to stay with us again and for sharing your experience. We apologize for any inconvenience caused by noise disturbances and maintenance issues during your recent stay. We value your feedback and will address these concerns with our team for improvement. Thank you for taking the time to review your visit, and we hope you will consider staying with us again in the future.
by A verified traveler from Austin
Posted 26 Nov 2024
Very clean, but the chemicals in the cleaning supplies they use are far too strong. Hot tub was a decent size and very hot. In room jacuzzi tubs were good, although it took a while to get hot water in both of our rooms. Staff is very helpful and friendly.
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello David,We appreciate your feedback regarding the cleanliness and the hot tub facilities. We are glad to hear that you enjoyed the size and temperature of the hot tub. Our team strives to provide helpful and friendly service to all guests. Your comments about the in-room jacuzzi tubs and water temperature will be shared with the relevant departments for review and improvement. Thank you for sharing your experience with us.
