Ratings based on 349 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
I was super disappointed. My room smelled like rotting low tide. I had booked for 3 nights and stayed only one after gaining a pounding headache. The first time I used toilet paper, the holder fell off and the paper rolled across the gritty floor that I did not want to walk barefoot on. The "restaurant" was open for service for about 2 hours total. When I asked for a refund for the two nights I wouldn't be staying there, I was denied. This was the worst hotel experience I have ever had.
Comment from Hotel Management
21 Oct 2024 by Coco Beach Hotel Management Team, Hotel Management
Thank you for taking the time to share your feedback with us, Michele. We sincerely apologize for the unpleasant experience you had during your stay. Your comments about the room condition and customer service are concerning, and we are committed to addressing these issues immediately. Please reach out to us directly so we can discuss your situation in more detail and work towards a resolution. We appreciate your feedback as it helps us improve and provide a better experience for all our guests.
by A verified traveler
Posted 15 Oct 2024
The most disgusting place ive ever stayed. Sent pics of the roaches to expedia.... still waiting on the refund through the travel insurance
Comment from Hotel Management
16 Oct 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
We're sorry to hear about your unpleasant experience, Matthew. We take feedback seriously and are committed to improving our services. Please reach out to our customer service team directly so we can address your concerns and assist you with your refund. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Oct 2024
Deck bar, beach is steps away.
Comment from Hotel Management
16 Oct 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Thank you for your review, Dave! We're thrilled to hear you enjoyed being just steps away from the beach. We hope to see you back at Coco Beach Hotel soon for more sun and fun!
by A verified traveler
Posted 14 Oct 2024
Great location. Beachfront. Staff was very friendly but no one available at the property 24 hrs. Needs maintenance. Bathroom door didn't close. Beds were so comfy.
Comment from Hotel Management
16 Oct 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Hello Elizabeth, We’re glad to hear you had a positive experience with our friendly staff and cozy beds! Your insights about the bathroom door and maintenance are invaluable to us, and we’re addressing these issues promptly. We look forward to making your next stay more enjoyable!
by A verified traveler
Posted 30 Sep 2024
Photos do not match actual property appearance. In need of major repairs and roaches present.
Comment from Hotel Management
2 Oct 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Thank you for your feedback, Jennifer. We apologize for any discrepancies in our property listings and are actively working to address maintenance issues, including pest control. Your experience is important to us, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 10 Sep 2024
Nice
Comment from Hotel Management
10 Sep 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Hello Israel. We appreciate your review. We're happy to hear that you found our place nice, and we look forward to welcoming you back soon!
by A verified traveler
Posted 9 Sep 2024
The best
Comment from Hotel Management
10 Sep 2024 by Hotel Management, Hotel Management
Thank you so much for your kind words, Ahmed l! We're happy to hear that you found our place the best! Your positive feedback means a lot to us, and we hope to welcome you again soon!
by A verified traveler
Posted 7 Sep 2024
To check in you need to go to the bar, wait until they get to you. No parking space since its shared with a beach access. The property is not shown how it really looks starting from the outside of the building and how its not very spacious inside the room and the restroom.
Comment from Hotel Management
9 Sep 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Dear Priscilla, We apologize for any inconvenience you experienced during check-in and parking. We're currently working on improving our check-in process to make it more efficient. Additionally, we're revisiting our property photos to ensure they accurately represent our space. Your feedback helps us improve, and we hope you'll consider visiting us again in the future. Safe travels!
by A verified traveler
Posted 6 Sep 2024
Love the vibes and how close everything was
Comment from Hotel Management
9 Sep 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Thank you so much for your kind words, Mercedes! We hope to welcome you back soon!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Coco Beach Hotel & Bar Management Team, Hotel Management
Hello Vanessa. Thank you for choosing to stay at Coco Beach Hotel & Bar! If you have any further questions or concerns, please don't hesitate to reach out. We look forward to welcoming you back soon!
