Ratings based on 793 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
SF Trip
Posted 11 Jun 2021 on HotelsHotel was going thru some renovations for the better. But during COVID-19 no amenities provided. Due to State Mandates. Will be better when state opens up, and amenities included.
by A verified traveler
Posted 26 Sep 2020 on Hotels
by A verified traveler
Posted 1 Sep 2020
While the location and facilities were a complete let down the redeeming factor is the customer service of Alex who went over and above our expectations. Kudos to Alex for his thoughtfulness.
by A verified traveler
Thought the hotel would be decent.
Posted 28 Aug 2020 on HotelsI hated that I could see stains on the bedsheets and pillow. I hated my room smelled like weed and cigarette, it was so bad I had to sleep with my mask on. I was so disgusted, I made sure to check out as early as possible. I am never coming back!
by A verified traveler
You get what you pay for
Posted 26 Aug 2020 on HotelsThe price was good. It was an alright place to crash nothing special. Lots of broken things including the elevator which meant walking up four flights of stairs every time you left. Neighborhood was a dump for sure.
by A verified traveler
Stay away
Posted 18 Aug 2020 on HotelsWorst place I ever stayed never never go there people that work there are rude treat you like a drug addict dirty syringes under my bed bed not made right dirty sheets the place is horrible never ever stay there be where I travel 300 days a year I know that lodging when I see it
by A verified traveler from Sf
Posted 27 Jun 2020
Conveniently located to what I need food buses my job
by A verified traveler
Superior Service!
Posted 16 Jun 2020 on HotelsI chose to book my stay at the Minna Hotel last week because of It’s modern chic aesthetic within walking distance to Bart while being extremely fair priced for an expensive city like San Francisco. As amazing as it was to find a hotel that had perfect balance of style, location, and price I am writing this review based on the exceptional service I experienced while staying there. I was very nervous about traveling last week because of both COVID-19 and the riots that have swept across the nation. The hotel has done an exceptional job at keeping a clean and Safe environment for its guests. The lobby had a 24/hr front desk that is enclosed in floor to ceiling glass which allows the staff to maintain safe social distances while still feeling as tho you are talking face to face. Alex, who worked the night shift, was extremely helpful at Helping me navigate the city during this time by offering recommendations for restaurants nearby that where open for take out. Overall the entire staff was very polite and respectful during this stressful time in the nation.
Comment from Hotel Management
16 Jun 2020 by dave, Hotel Management
Thank you for your review.
by A verified traveler from San Francisco
Posted 9 Jun 2020
This was the worst hotel experience of my life. I don't mind staying in SOMA on 6th st (one of the worst areas in the city in terms of homelessness and poverty), but this hotel was disgusting. The hallways smelled like a morgue. The smell reminded me of when I would visit my grandma at her assisted living facility where very old people who were dying made up the residency (the smell of death). I believe that this is a hotel is where people bring prostitutes to have sex. I could of even looked past all of that. The thing that really upset me was when I got a towel that had stains on it (yes, stains. Super gross!) and I went down to the front desk to ask for a new one because the phone in my room didn't work. When I asked the front desk attendant he said that he couldn't because he was too busy. This was upsetting because he was on the phone watching TV. My room had no openable window or air conditioning so the room was super stuffy and hot. Honestly, this is more of a hostel than a hotel. People were hella loud as well. Overall, this was an awful experience and I would never recommend anyone to stay here unless they needed a cheap place to bring a prostitute.
by A verified traveler
Posted 12 May 2020
