Ratings based on 1,177 Verified Reviews
2.2 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The property is being renovated so there wasn't much traffic or many guests. They put me in the very back of the hotel in an area with poor lightning and I was traveling alone with two small children. I noticed that they did not authorize the $50 hold but actually withdrew the money from my account and when I inquired about the return of my authorization hold, I was told it will take 10-14 days to return, I work as a front desk agent so I know 10-14 business days is exceedingly longer than average return time. The continental breakfast was below par,the best thing about it was apple juice and waffles. Need less to say, I will not book here again!
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Dawnielle,We apologize for any inconvenience you experienced during your stay. Our ongoing renovation aims to enhance our facilities for future guests' enjoyment. The allocation of rooms is done based on multiple factors, and we regret if your assigned room did not meet your expectations. Regarding payment authorizations, processing times may vary depending on external factors. We appreciate your feedback on the breakfast offerings and will share it with our team for review. Your input helps us improve, and we hope you reconsider staying with us in the future.
by A verified traveler
Posted 19 Nov 2024
Very nice and comfortable for the price
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Veross,We are delighted to hear that you found your stay with us to be comfortable and good value. It's always rewarding to receive positive feedback from our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Sergiy, We appreciate you choosing our hotel for your stay and regret to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your visit. Your feedback is valuable in helping us improve our services for all our guests.
by A verified traveler
Posted 18 Nov 2024
Hotel was okay to a point, but I would rather sleep in my car.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Logan, We appreciate your feedback and apologize for not meeting your expectations completely. Please feel free to reach out to our management team directly to further discuss your concerns so we can improve our services.
by A verified traveler
Posted 18 Nov 2024
Specifically the carpet flooring and baseboards and nooks and crannies yielded a handful of dirt , and debris when I vacuumed it myself.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello gary, We regret to hear that you encountered cleanliness issues during your stay. We encourage guests to reach out to our management team directly to address any concerns to ensure a satisfactory resolution. We appreciate your feedback as it helps us improve our services for future guests.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jan,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have another opportunity to better serve you in the future.
by A verified traveler
Posted 11 Nov 2024
The property was under construction and my room was not clean at all.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Peter, We apologize for the inconvenience caused by the ongoing renovations and the cleanliness issue in your room. Your feedback is valuable for us to improve our services. We recommend reaching out to our management team to address your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Jeandelys,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with more details about your experience so we can address any issues. Our team is here to assist you further.
by A verified traveler
Posted 9 Nov 2024
The room was nasty. Had hair in the shower the sink in around the toilet stains on the carpet. I was not happy with the room at all.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Charlotte R.,We apologize for falling short of your expectations during your stay. Your feedback is valuable in helping us ensure a better experience for all our guests in the future. Please do not hesitate to contact our management team directly with any further concerns.
by A verified traveler from Miami
Posted 9 Nov 2024
Hotel staff wasnt friendly, breakfast continental was good, to much train noise and in middle of property construction
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Edgard,We appreciate your feedback and are glad you enjoyed the continental breakfast during your stay. Your comments about the staff and the construction will be shared with the management team to improve our services. We apologize for any inconvenience caused by the train noise and ongoing construction.
