Ratings based on 1,144 Verified Reviews
2.2 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Don’t judge a book by its cover… this property is undergoing major renovations. From first impressions the outside looks run down and derelict… however it is being prepped for a fresh coat of paint and total refresh. The lobby area/reception and dining area has already been completed, as have the majority of the rooms which compare to other lower priced properties like a Hampton or Comfort Inn.
The only real complaints I have are:
No refrigerator or microwave in room. Hot water was non existent my first day however that was fixed by the second day. The pool was also closed due to the renovations so that was a huge negative with the Nashville heat. The staff was excellent and the renovation workers were considerate of the guests and kept the construction noise to a minimum. This property is a 10 minute drive to Broadway and a $15.00 Uber ride. For less than $75.00 a night for a 2 Queen Room you really can’t go wrong . The continental breakfast is very basic, howler there is a Waffle House on the property and a Cracker Barrel a 2 minute walk away do breakfast is easily accessible.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Geoffrey,We appreciate your detailed feedback on your recent stay with us. It's great to hear that you recognized our ongoing efforts to revitalize the property. We apologize for any inconvenience caused by the temporary unavailability of certain amenities. Your comments will be shared with our team to ensure a consistently excellent experience for all our guests. Thank you for choosing to stay with us and for taking the time to provide your insights.
by A verified traveler
Posted 23 Sep 2024
Well to start with the smell inside the lobby was horrible. The gentleman behind the desk was nice and friendly. Good service from him. When we went to the room there was a musty smell. The mattress needs to be in the garbage. The stains,the rips,cigarette burns and the coils must have been broken as the mattress has a bug sag in it. To bad i cant attach pictures of it. Also looked like low income housing. Also the front awning looks like its falling down. I dont know how you would say that its a good place to stay. Not worth the stars it has received. Very disappointed with this hotel. STAY AWAY
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello darren,We're glad to hear you appreciated our friendly front desk service. We value all feedback. Rest assured, we are continuously working to improve our guests' experience. We encourage guests to reach out to management directly for any concerns during their stay. Thank you for bringing your experience to our attention.
by A verified traveler
Posted 23 Sep 2024
The pictures and descriptions are deceiving. This place is an absolute dump!
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Tia,We're sorry to hear your stay fell short of expectations. Guest feedback helps us improve our services. Your comments will be shared with the team. We appreciate you bringing this to our attention and hope you will consider staying with us again in the future.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Ricardo,We are disappointed to hear that your experience did not meet expectations. Please do not hesitate to contact us with any specific feedback you may have so we can address it accordingly.
by A verified traveler
Posted 22 Sep 2024
Wasn’t bad but wasn’t good.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Victor, We appreciate you sharing your feedback with us. Your input helps us improve our services for future guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience next time.
by A verified traveler
Posted 21 Sep 2024
Glad I had a discount. Not exactly up to par and felt u safe. The bed was caved in, bathroom was gross, trimming hanging off
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Kristin, We appreciate your feedback and apologize for any inconvenience you may have experienced. Please know that we take all guest comments seriously and have shared your concerns with the appropriate departments for further review and improvement. Your satisfaction is important to us, and we strive to provide a comfortable and pleasant stay for all our guests.
by A verified traveler
Posted 20 Sep 2024
While the room itself was not bad the bathroom was a mess. The tub had a mat in it to cover the worn area and it did not fit. Felt like you were rocking back and forth. The toilet seat was broken, and the floor was not clean.
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Carol,We appreciate your feedback and apologize for any inconvenience you experienced. Please know that we take all guest concerns seriously and have shared your comments with our housekeeping team for immediate review and action. Your satisfaction is important to us, and we strive to ensure all aspects of our guests' stay meet expectations.
by A verified traveler
Posted 19 Sep 2024
Convenient location
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Lorrie,We appreciate your feedback regarding our hotel's convenient location. If you have any further comments or concerns, please feel free to reach out to us. Your input is valuable in helping us improve our guests' experiences.
by A verified traveler
Posted 17 Sep 2024
Had bugs in the bed
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Hello Dale,We take all feedback seriously and regret to hear about your experience. We recommend reaching out to our management team directly to address any concerns you may have regarding your stay. Your comfort and satisfaction are important to us, and we strive to address issues promptly.
by A verified traveler from Charlotte
Posted 17 Sep 2024
Clean and wellmaintained
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Hello Manickavasagam Nirmal Kumar,We are delighted to hear that you found our hotel clean and well-maintained. Our team works hard to ensure all our guests have a comfortable stay. If you have any further feedback or need assistance, please do not hesitate to contact us.
